Help and Support

Person with stack of red balloons symbolising managing a home loan easily

HOME LOANS

Knowledge is power. Explore how to manage your home loan and get more out of it.

Get the low down on everything home loan management – from how to make repayments, understanding your options, and much more.

Find handy user guides and answers to commonly asked home loan questions.

Whether you’re selling or you’ve come into some money, discover what you need to consider before closing.

Here's where you'll find handy forms along with the terms and conditions that apply to our Reward Me home loan and companion account.

If you are worried you can't pay what you owe, or if you are having difficulty meeting your repayments – we are here to help.

It's easy to manage your Reward Me home loan accounts online with safe and secure 24/7 access.

Find contact information for general enquires and support.

General enquiries | Home loan & offset account

Monday to Friday 8am - 6pm (AEST/AEDT)
Saturday 8am - 5pm (AEST/AEDT)
Excluding public holidays.

General enquiries | FInancial Hardship Assistance

Monday to Friday 8.30am - 5pm (AEST/AEDT)
Excluding public holidays.

General help | Home loan | Feedback

Find support, contact options and important information.