A better way to bank with Virgin Money is here.

Manage your money easily on the go, smash your savings goals sooner, get money fit – and have some fun along the way! Our digital banking app brings your Virgin Money credit card, transaction accounts and savings accounts together at your fingertips.

Beautifully simple banking, designed for mobile, made for you

Easily track your spending

Track your spending, see upcoming bills and so much more.

Easy login

A new fast & easy login experience – including Face and Fingerprint ID.

Pay on the go

Pay on the go with Apple Pay36 and Samsung Pay37.

Do more with your card

From Card activation, PIN reset, reporting lost/stolen cards and profile management.

Set up your Virgin Money app in 2 easy steps

Download the App

Download the App from the App Store or from Google Play using the links below.

Get it on the App storeGet it on Google Play

Add your credit card

Open the app, select the Existing Customer option, enter your mobile number linked to your Virgin Money credit card and follow the prompts to add your credit card details.

If you need to make a BPAY payment, change your postal address or prefer to manage your credit card via a browser, you can register for Virgin Money Online, if you haven't already.


FAQs

  • Q. When will the old app stop working?

    A. The old Virgin Money app will no longer be available from 31 May 2021.

  • Q. Why are we decommissioning the old app?

    A. We’ve upgraded your credit card banking experience, with an entirely new digital banking app. You’ll continue to enjoy functionality you get with your existing Virgin Money credit card app, together with some big improvements like faster login with Face or Fingerprint ID, access to spend tracker, and ability to manage your profile in the app.

  • Q. What will change?
    • Fast and easy login

    Login via face or Fingerprint ID or with your own passcode.

    • Money stuff made fun

    Keep track of your spending with auto spend categorisation, and get clever insights and real time alerts to help build better money habits.

    • Improved functionality

    Card activation, PIN reset, reporting lost/stolen cards and profile management – it’s all now in the app with more to come!

  • Q. How do I upgrade to the new app?

    A. Download the new Virgin Money app from the App store or Google Play store. To set up your Virgin Money App, open the app, select the Existing Customer option, enter your mobile number linked to your Virgin Money credit card & follow the prompts.

  • Q. How do I link my credit card to the Virgin Money app?

    A. Download the Virgin Money app from the App Store or Google Play store, open the app, select the Existing customer option, enter your mobile number then complete the steps to add your credit card details.

    If you're an existing Go Transaction account and/or Boost & Grow Savings account customer, go to the account screen, select the + sign, select credit card and follow the steps.

  • Q. Can I download the Virgin Money app on multiple devices with the same Virgin Money account information?

    A. Absolutely. You can download and login to your account from multiple devices that have the app installed.

    You can have a maximum of 5 devices linked to your account so you may need to talk to our team to remove old devices if you’ve reached the maximum allowed.

  • Q. How do I download the Virgin Money app?

    A. Go to your App Store or Google Play Store and download the Virgin Money app.

  • Q. On which devices can I install the Virgin Money app?

    A. The app is designed and built for the following operating systems:

    • On Apple devices - iOS 12.0 or higher
    • On Android devices - Android 8.0 or high

    While the app is optimised for Android and Apple smartphone operating systems, it will still work on tablet devices.

    You can login to your account from multiple devices (smart phones, tablets with the operating systems noted above).

    You can have a maximum of 5 devices linked to your account so you may need to talk to our team to remove old devices if you’ve reached the maximum allowed.

  • Q. What if a phone, which has the Virgin Money app installed has been lost or stolen?

    A. The Virgin Money app can only be accessed by the use of your registered biometric or access code, so keep those safe.

    If anyone knows how to access your phone, call us on 13 81 51.

    Additionally, if you have Mobile Wallet (Samsung Pay or Apple Pay), please contact us immediately so we can suspend your access and avoid any fraudulent transactions.

  • Q. What is Virgin Money Online?

    A. Virgin Money Online is the internet banking portal that lets you access a wide range of services for your Virgin Money credit card account.

    To get started, Virgin Money credit card customers will need to register for a User ID and Password, go to my.virginmoney.com.au and click ‘REGISTER’. 

  • Q. What can I do in the Virgin Money app?

    A. You will have the ability to do the following things:

    • Activate your card and start using it immediately
    • Set up and change your card PIN for transactions and ATM withdrawals
    • Lock and Unlock your card temporarily in case you’ve misplaced your card
    • Replace damaged card or;
    • Report it lost/stolen to prevent unwanted transaction on your account
    • View your credit card statements
    • Check balances, payment due, available funds and transactions
    • Access the new personal financial management tool where you can better track your spend and view your spend categories
    • At this time BPAY payment isn’t available via the app. You'll need to make payment by logging into Virgin Money Online.

    For the complete range of account options, credit card customers can continue to access Virgin Money Online.

  • Q. Can I notify you when I’m going overseas via the app?

    A. No, to advise of your travel simply send us a secure email by logging into your Virgin Money Online account then go to Services > My Profile > My Message > Inbox and select Feedback from the drop down menu.

    Or call our Customer Care Team on 13 37 39 or +61 2 8288 2222 if you’re calling from overseas. 

  • Q. How many credit card transactions can I see in the Virgin Money app?

    A. By default, the app will display the last 90 days of transactions only.

    To see up to 90 days’ worth of transactions from any point in the last 6 months, you will need to login to Virgin Money Online.

  • Q. What are Billed, Unbilled and Pending transactions?

    A. Billed: Transaction has been processed and appears on a statement

    Unbilled: Transaction has been processed but has not yet appeared on a statement

    Pending: Transaction has not been processed. It is subtracted from your Available Credit, but it’s not added to your Unpaid Balance until it is processed.

  • Q. Can I make BPAY payments in the Virgin Money app?

    A. Not at this time. If you wish to make a BPAY payment you will need to do this by logging into your Virgin Money Online account.

  • Q. I forgot my access code

    A. If you enter an incorrect access code 3 times your access will be blocked and you’ll need to speak with our team on 13 81 51 to have the block removed and your access code reset.

  • Q. I can’t remember the answers to my secret questions

    A. Careful, 3 incorrect responses to your secret questions and your access will be blocked. You’ll need to speak with our team on 13 81 51 to have the block removed and your questions reset.

  • Q. Can I check my Velocity Points balance in the Virgin Money app?

    A. No. This is a feature we hope to include in a future release. You can check your Velocity Points summary by logging in to your Velocity Frequent Flyer account.

  • Q. As a Credit Card customer can I participate in the Rewards program that’s shown on the mobile app?

    A. Not at this time, credit card rewards points go to your Velocity Frequent Flyer account and do not count towards the rewards program in the mobile app.

    The rewards program in the app relates to our new Go Transaction account and Boost & Grow Savings account only.

  • Q. Can I access credit card statements in the Virgin Money app?

    A. Yes, head to Statement and document in the Profile section of the app. If you require statements from previous years not available in the app, login to Virgin Money Online.

  • Q. Can I amend my Statement delivery preference on the app?

    A. No, this can only be done by logging into Virgin Money Online.

  • Q. What is lock card?

    A. If you want to pause using your card you can put a temporary lock on it. If your card is locked and you need to access your cards for purchases or to withdraw cash, you can easily unlock your card in the app.

    By locking your card, no new transactions can occur while it is locked. Once you lock/unlock your card, this should take effect immediately.

  • Q. How do I lock/unlock my card?

    A. To lock your card, go to Profile > Manage Card > select the relevant card > Lock card temporarily

    If you find your card you can easily unlock your card by going back to the same screen above and switching to unlock.

  • Q. How long does it take to unlock my card?

    A. Once you unlock your card it will be available and ready to use immediately

  • Q. Can any new transactions occur on my account whilst it is locked?

    A. No new card transactions can occur during the time that the lock is placed on your card.

  • Q. What happens to regular payments during the time my card is locked?

    A. There are two different types of regular payments and the type of payment you have set up will determine whether the payment will pay out.

    Direct Debit: A Direct Debit is set up using your BSB and Account number and is linked to your account and not specifically to your card, this means that Direct Debits will continue to pay out when your card is locked.

    Recurring Payment: A Recurring Payment is set up using your Card Number and is linked directly to the specific card that you have locked, this means that this payment will not pay out when your card is locked.

    All of your Direct debits will appear on your account in the 'Scheduled Payments' list in the 'Payments' section of your Virgin Money Online account. Recurring payments will not appear in this list.

  • Q. What happens if I can’t find my card?

    A. If you cannot find your card you can either temporarily lock your card or report your card Lost or Stolen via the app by going to Profile > Manage Card section of the app.

    Please note once your card has been reported lost or stolen, we cannot reactivate the card and you will be issued a new card. 

    Your card will be cancelled and a replacement card will be sent out to the address we have on file. To update this information login to Virgin Money Online portal.

  • Q. How can I change my card PIN?

    A. You can change your PIN using the app by going to Profile > Manage Card > Change your card PIN. The change of PIN is effective immediately.

  • Q. Can I cancel/close my credit card account through the app?

    A. No, to cancel your credit card you can log in to your Virgin Money Online account or call our Customer Care team on 13 37 39.

  • Q. How do I report my credit card lost or stolen via the mobile app?

    A. You can report your credit card lost or stolen in the app, head to Profile > Manage Card section and you’ll be walked through the process, you can check recent transaction for fraud and order your new card. 

    This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the app or Virgin Money Online. A new card will sent to your address on file.

    If you see any transactions you do not recognise, please contact us immediately on 13 37 39.

    Please note, as an added security measure, you will be locked out of your account for up to 48 hours.

  • Q. Can I update/change my personal details via the mobile app?

    A. Yes, it’s super easy to update your details in the app. Head to Profile > My details and select the details you’d like to change. If you’re changing your mobile number to or from an international number you’ll need to talk to our team.

    Important to know, these updates only apply to the Virgin Money products you can manage in the app. If you need to update your details for other Virgin Money products, call us on 13 81 51.

  • Q. Can I use Biometric (Face or Fingerprint ID) features?

    A. Yes indeed. We support both Face and Fingerprint ID. You’ll be prompted to enable Face or Fingerprint ID when you set up your account and you can still use an access code if you prefer.