System status
Transaction and Savings | |
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The Virgin Money mobile banking app is operational. |
Credit Cards | |
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Virgin Money Online (VMOL) and Credit Cards are all systems operational. |
Home Loans | |
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The Virgin Money Online Hub is all systems operational. |
Planned System Maintenance: Virgin Money Online Hub | |
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Planned system maintenance to Virgin Money Online Hub on Sunday, 6 July. We’re doing some maintenance to the Virgin Money Online Hub between 12:00am to 5:00am AEST Sunday, 6 July, which will involve some interruption to our regular services. Services you can’t access during the maintenance window:
Services you can access during the maintenance window:
We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues. |
Virgin Money Online Hub | |
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The Virgin Money Online Hub has a new look and feel. We’ve heard your feedback, and have a few tips to help you navigate the features, tools and functions you’re familiar with. How do I print? There used to be a handy printer icon to streamline the process, and we’re working to get it back for you. In the meantime, click ‘file’ then ‘print’ in your browser window, ‘ctrl+p’ for Windows, or ‘Command-P’ for Mac to print receipts, transaction listings and other documents from Internet Banking. How do I get my Customer Access Number?
How can I find the features I use most?
We’ll keep this page updated with any additional information you need to know, so check back if you need support. |
Superannuation | |
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Customer Online Portal and Quicksuper is currently all systems operational. |
Scams and fraud alert: 4 April 2025 | |
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Virgin Money Super is aware of the current cyber security situation. We have not identified any activity impacting customers, employers or advisers. Recognising the seriousness of the current situation, the cybersecurity defence team together with the technology and operations teams of our trustee continue to monitor the situation. Your safety matters to us so please read more on steps you can take to protect yourself from fraudsters and scammers on Mercer Super’s website - Security Tips for Your Super |
Stay scam aware | |
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Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information. To protect yourself from scams:
You can find more information and support for scam safety on our Fraud and Scam Assistance page. |