System operational
Planned Maintenance
Important Information
Unplanned Outage
We’re making some changes to your Virgin Money Credit Card, but they are taking a little longer than planned. You can now use the Virgin Money app and new Virgin Money Internet Banking to view your credit card, but some functions remain temporarily unavailable. We’re sorry for any inconvenience, and appreciate your patience.
We’ll keep this page updated with progress so you know what you can and can’t do.
✔ You can log into the Virgin Money app and access the new Virgin Money Internet Banking via our website homepage and see your Credit Card as a listed account, and view your account details.
✔ Your transaction history is available, but we’re still working on getting a few things ironed out, including default date showing as today, and some transaction times that are displaying incorrectly. Credit Card transactions are not yet available in the Virgin Money app, however you can view your balance and available limit.
✔ You must use BPAY to make Credit Card payments, even if you have other accounts linked to the same online banking profile. Instant transfers are not available. Please refer to your recent statement for the Biller details needed to complete a BPAY payment.
✖ Some Credit Card transactions are not yet available in the Virgin Money app, however you can view your balance and available limit.
✖ We've identified an issue that may be preventing access to your Credit Card in the Virgin Money app or Internet Banking. We’re working to fix this as a priority and appreciate your patience.
12/12/25 12:30pm AEDT
We sincerely apologise for the ongoing impacts to outgoing payments including BPAY and bank-to-bank transfers.
Outbound payments and BPAY transactions, dated 9 December, 10 December, and 11 December have been completed and processed.
Outbound payments and BPAY transactions from today will be processed as usual. Thank you for your patience.
11/12/25 12:30pm AEDT
We’re continuing to experience delays with some outgoing payments, including BPAY and bank-to-bank transfers. Payments from 9 December have been processed and we’re now working on payments from 10 December. Our teams are working to resolve this as a priority.
Near real time payments (NPP/OSKO) remain available and are processed instantly, so you can continue to make payments under $5,000 or your daily limit without delay.
We apologise for the inconvenience and appreciate your patience. Your funds are safe and will be processed as soon as possible. For the latest updates, please check this page.
10/12/25 8:30am AEDT
We’re working through a technical issue impacting some BPAY payments on 9 December from Virgin Money accounts. Our teams are working to resolve this as a priority. We apologise for the inconvenience and appreciate your patience.
We can confirm your funds are safe and secure and your payment will be processed as soon as possible.
We’ll keep this page updated with any additional information you need to know.
Accessing Virgin Money Internet Banking
We’ve just launched a new Internet Banking platform to support the Virgin Money app. While most banking functions will be available through Virgin Money Internet Banking, some tasks will still require the Virgin Money app.
To get started:
- Go to the Virgin Money website and select the ‘Log On’ button in the top right hand corner and select Credit Cards.
- Below the ‘Next’ button, select ‘Log in with your Log-in ID’
- Enter your mobile number
- If you are prompted to, enter your Log-in ID*
- Receive and enter the verification code that’s sent to your mobile number
- Enter your DOB and Postcode
- Create and confirm your new password
- Set your security questions
*If you need to use a Log-in ID, the field will automatically appear. You should have received this via email 23 November 2025. If you are prompted to use a Log-in ID and it was not emailed to you, please contact us on 13 37 29
Log into Virgin Money Internet Banking{small-button}
15/12/25 10:00am AEDT
We’re investigating slower than usual performance affecting Virgin Money Online Hub during early morning hours.
While the issue is ongoing you may experience:
- Longer login times,
- Delays in processing transactions, or
- Occasional timeout errors.
Your accounts remain secure, and services typically return to normal during business hours. Thank you for your understanding.
The Virgin Money Online Hub has a new look and feel. We’ve heard your feedback, and have a few tips to help you navigate the features, tools and functions you’re familiar with.
How do I print?
There used to be a handy printer icon to streamline the process, and we’re working to get it back for you. In the meantime, click ‘file’ then ‘print’ in your browser window, ‘ctrl+p’ for Windows, or ‘Command-P’ for Mac to print receipts, transaction listings and other documents from Internet Banking.
How do I get my Customer Access Number?
- We’ve been getting in touch directly via email with information on how to log in.
How can I find the features I use most?
- For a list of help topics to help you navigate the new layout, visit the Home Loans Support & FAQs page.
We’ll keep this page updated with any additional information you need to know, so check back if you need support.
Scams and fraud alert: 4 April 2025
Virgin Money Super is aware of the current cyber security situation. We have not identified any activity impacting customers, employers or advisers. Recognising the seriousness of the current situation, the cybersecurity defence team together with the technology and operations teams of our trustee continue to monitor the situation.
Your safety matters to us so please read more on steps you can take to protect yourself from fraudsters and scammers on Mercer Super’s website - Security Tips for Your Super
Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.
To protect yourself from scams:
- Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
- Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from Virgin Money.
- Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking.
- If something seems suspicious, make contact by phone through a verified website to find out more.
You can find more information and support for scam safety on our Fraud and Scam Assistance page.
