System status

Planned system maintenance
	Virgin Money is doing some maintenance on our digital banking systems this weekend which will involve some interruption to our regular services. The Virgin Money app will be unavailable from 12:00am to 5:00am AEST on Sunday, 28 July 2024. Services you can’t access during the maintenance window: Virgin Money mobile app Services you can access during the maintenance window: In store or online purchases with your debit card (including digital wallets). Reduced limits may apply. Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday, 27 July if you think you’ll need it. Withdraw funds from ATMs using debit cards. Reduced limits may apply. We recommend getting cash out on Saturday, 27 July if you think you’ll need it. We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.

Planned system maintenance

Virgin Money is doing some maintenance on our digital banking systems this weekend which will involve some interruption to our regular services.

The Virgin Money app will be unavailable from 12:00am to 5:00am AEST on Sunday, 28 July 2024.

Services you can’t access during the maintenance window:

Virgin Money mobile app

Services you can access during the maintenance window:

In store or online purchases with your debit card (including digital wallets). Reduced limits may apply.
Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday, 27 July if you think you’ll need it.
Withdraw funds from ATMs using debit cards. Reduced limits may apply. We recommend getting cash out on Saturday, 27 July if you think you’ll need it.

We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.

Transaction and Savings
	The Virgin Money mobile banking app is operational.

Credit Cards
	Virgin Money Online (VMOL) and Credit Cards are all systems operational.

Home loans
	Virgin Money Online Hub and Home Loans are currently all systems operational.

Superannuation
	Customer Online Portal and Quicksuper is currently all systems operational.

Stay scam aware
	Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information. To protect yourself from scams: Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem. Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from Virgin Money. Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking. If something seems suspicious, make contact by phone through a verified website to find out more. You can find more information and support for scam safety on our Fraud and Scam Assistance page.

Stay scam aware

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.

To protect yourself from scams:

Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from Virgin Money.
Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking.
If something seems suspicious, make contact by phone through a verified website to find out more.

You can find more information and support for scam safety on our Fraud and Scam Assistance page.