System status

Planned system maintenance
 

Planned system maintenance to Virgin Money app on Sunday, 8 December 2024

Virgin Money is doing some maintenance on our digital banking systems this weekend which will involve some interruption to our regular services. 

The Virgin Money app will be unavailable from 11:00pm AEDT Saturday, 7 December to 9:30am AEDT on Sunday, 8 December 2024. 

Services you can’t access during the maintenance window:

  • Virgin Money mobile app

Services you can access during the maintenance window:

  • In store or online purchases with your debit card (including digital wallets). Reduced limits may apply.
  • Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday, 7 December if you think you’ll need it.  
  • Withdraw funds from ATMs using debit cards. Reduced limits may apply. We recommend getting cash out on Saturday, 7 December if you think you’ll need it.  

We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues. 
Transaction and Savings
  The Virgin Money mobile banking app is operational.                                                                                                                                              
Credit Cards
  Virgin Money Online (VMOL) and Credit Cards are all systems operational.                                                                                                                                              
Planned system maintenance
 

Planned system maintenance to Virgin Money Online Hub on Sunday, 8 December 2024

We’re doing some planned system maintenance this weekend and as a result, Virgin Money Online Hub will be offline from 11:00pm AEDT Saturday, 7 December to 10:30am AEDT Sunday, 8 December.

Services you can’t access during the maintenance window:

  • Virgin Money Online Hub – home loan account details.

Services you can access during the maintenance window:

  • In store or online purchases with your debit and credit cards (including digital wallets). Reduced limits may apply.
  • Withdraw funds from ATMs using debit cards. Reduced limits may apply. We recommend getting cash out on Saturday, 7 December if you think you’ll need it.  

We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues. 
Home loans
 

Virgin Money Online Hub and Home Loans are currently all systems operational.                                                                                                               
Superannuation
  Customer Online Portal and Quicksuper is currently all systems operational.                                                                                                              
Stay scam aware
 

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information. 

To protect yourself from scams:

  • Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem. 
  • Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from Virgin Money. 
  • Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking. 
  • If something seems suspicious, make contact by phone through a verified website to find out more. 

You can find more information and support for scam safety on our Fraud and Scam Assistance page.