System status

Over the weekend we upgraded Virgin Money Online Hub with a new look and feel. We’ve heard your feedback, and have a few tips to help you navigate the features, tools and functions you’re familiar with.

 How do I print?

There used to be a handy printer icon to streamline the process, and we’re working to get it back for you. In the meantime, click ‘file’ then ‘print’ in your browser window, ‘ctrl+p’ for Windows, or ‘Command-P’ for Mac to print receipts, transaction listings and other documents from Internet Banking.

How do I get my Customer Access Number?

• We’ve been getting in touch directly via email with information on how to log in.

How can I find the features I use most?

• For a list of help topics to help you navigate the new layout, visit the Home Loans Support & FAQs page.

We’ll keep this page updated with any additional information you need to know, so check back if you need support.                                                                                                   

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information. 

To protect yourself from scams:

• Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem. 
• Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from Virgin Money. 
• Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking. 
• If something seems suspicious, make contact by phone through a verified website to find out more. 

You can find more information and support for scam safety on our Fraud and Scam Assistance page.