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There’s also our FAQ section that may help answer a question or two.

Please note that we are no longer taking new applications for Virgin Saver accounts. 

Existing customers
Our Customer Care Team is available
24 hours a day, 7 days a week
13 37 39
If you're calling from overseas +61 2 8288 2222
Email us your feedback or ask a question
To send a written complaint

Virgin Money Customer Advocacy Unit
GPO Box 5208
Sydney NSW 2001

Accessibility services
National Relay Service
Internet Relay Users iprelay website and 
request +61 2 8288 8888
Telephone Typewriter (TTY) Users Call 133 677 and 
request +61 2 8288 8888


General information