Virgin Money Saver: Important Information

This product has been closed to new applications since 2014.

Information regarding closed accounts can be found below. Looking for a savings account? Explore our exciting new product range.

Explore our new red hot products or compare our accounts.

Virgin Money Go Account

Virgin Money Boost Saver

There’s also our FAQ section that may help answer a question or two.

Please note that we are no longer taking new applications for Virgin Saver accounts.

Existing customers
Our Customer Care Team is available 24 hours a day, 7 days a week	13 37 39
If you're calling from overseas	+61 2 8288 2222
Email us your feedback or ask a question	expert@virginmoney.com.au
To send a written complaint	Virgin Money Customer Advocacy Unit GPO Box 5208 Sydney NSW 2001

Accessibility services
National Relay Service	relayservice.gov.au
Internet Relay Users	iprelay website and request +61 2 8288 8888
Telephone Typewriter (TTY) Users	Call 133 677 and request +61 2 8288 8888

FAQs

General information

Q. Why has my account been closed?

Effective 1 June 2021, Citi ceased being the issuer of your Virgin Saver Account(s) and the product is no longer offered by Virgin Money Australia.
Q. I still had money in my account, where has it gone?

If your account(s) had any available balance on the date of closure, we paid this balance into your nominated linked account.

If you didn’t have a nominated linked account when your account was closed, we sent you a bank cheque for the available balance. The cheque was mailed to the address that we had on file.
Q. Can I apply for a new transaction and saving product?

Absolutely! If you’re still in need of a savings account, you can view our product range at virginmoney.com.au
Q. How can I get a copy of my statement?

Please contact our Customer Care team on 13 37 39.
Q. How do I get a copy of the Virgin Saver Terms and Conditions?

Please contact our Customer Care team on 13 37 39.