We're here to help. 

General Enquiries

Monday to Friday 8am - 8pm (AEST) Saturday 9am - 5pm (AEST) excluding National Public Holidays.

Secure Chat

Chat in the Virgin Money mobile app.

In the app head to Profile > Help & Support > Contact us. 

We're here to help. 

General Enquiries | Home loan & offset account 

Monday to Friday 8am - 6pm (AEST) excluding Public Holidays.

Want us to call you? 

General Enquiries | Macquarie Bank managed home loan

Monday to Friday 8am - 7pm (AEDT) excluding public holidays.

We're here to help. 

General Enquiries 

Monday to Friday 8am - 10:30pm Saturday 8am to 5pm (AEST) excluding Public Holidays. 

Roadside assistance

Call 24 hours a day, 7 days a week.

We're here to help. 

General Enquiries 

Monday to Friday 8am - 10:30pm Saturday 8am - 5pm (AEST) excluding Public Holidays. 

General Enquiries | Existing policy 

Monday to Friday 8am - 10:30pm Saturday 8am - 5pm (AEST) excluding Public Holidays. 

We're here to help. 

General Enquiries | Policies purchased after 16 June 2021

Contact our partner, Lifebroker : Monday to Friday 9am - 5:30pm  (AEST) 

General Enquiries | Policies purchased before 1 April 2021

Monday to Friday 8am - 8pm (AEST) 

We're here to help. 

General Enquiries | Policies purchased after 16 June 2021

Contact our partner, Lifebroker : Monday to Friday 9am - 5:30pm  (AEST) 

General Enquiries | Policies purchased before 1 April 2021

Monday to Friday 8am - 8pm (AEST) 

We're here to help. 

Super Customer Care | Individuals 

Monday to Friday 8am - 6pm (AEST) excluding Public Holidays.

Super Customer Care | Employers

Monday to Friday 9am - 5pm (AEST) excluding Public Holidays.

Answers to common questions

Transaction & Savings Accounts

Find help with managing your account, making payments & Virgin Money Rewards. 

Bank & Save support

Credit Cards

Find help on balance transfers, rates & fees, credit limits & managing your account. 

Credit card support

Home Loans

Find help on variable or fixed rates, LVR, repayments, offset, redraw, managing your account & The Hub.

Home loan support

Superannuation

Find help on USI or ABN information, accessing your account, investments & insurance.

Superannuation support

Contact Us

Find contact information for Bank & Save, Credit Cards, Home Loans & Insurance products.

Find contact numbers

Support & Assistance

Find the numbers you’ll need in times of uncertainty, bushfire support & links to other useful information.

Support & Assistance information

Answers to common insurance questions

Home & Contents Insurance

Find information about insurance cover, managing a policy, claims & excess.

Home & Contents support

Car Insurance

Find information on managing your policy, general cover & no claim discount.

Car Insurance support

Life Insurance

Find information on claims, premiums, cover, bereavement support & insurance jargon.

Life Insurance support

Income Protection

Find information on cover, the claims process & income protection jargon.

Income Protection support

 

Manage your accounts and find support

Rate Rise Hub

Everything you need to manage your home loan & the rising cost of living in one place.

Rate Rise Hub

Financial Difficulty Assistance

If you are concerned about your financial position, we may be able to assist you.

Financial difficulty support

Deceased Estates

Find information on what steps need to be taken for transaction & savings, credit cards & home loans.

Find estate information

Fraud & Scam Assistance

Find out how to protect yourself, latest alerts & how to report any concerns.

Learn about fraud & scams

Complaints

At Virgin Money, we’re always looking for ways to improve our service.

Find complaint information

Manage your application

Find useful links and information to assist you with managing your application or policy.

Manage your application or policy

Accessibility and keeping your accounts secure

System Status

Check for upcoming maintenance & the latest system status information.

Check for updates

Accessibility

Find access information if you have low vision, hard of hearing or if English is not your first language.

Learn about accessibility

Open Banking

Find out how you can opt-in to share personal banking data securely with accredited service providers.

Learn about data sharing

Privacy & Security

Find out about Virgin Money's privacy policy & frequently asked questions on privacy & security.

Learn more about privacy

Online Security

Learn about what Virgin Money does to protect your personal information & financial transactions.

Learn about online security

Rapport

Help reduce the risk of digital security threats by implementing financial malware protection software.

Learn about Rapport software

Rewards & Benefits

Credit Card Rewards & Benefits

Info on the rewards & benefits that come with your credit card. 

Learn about Rewards & Benefits

Velocity Frequent Flyer

Find out how to earn and redeem Velocity Points with a Virgin Australia Velocity Card.

Learn about Velocity Points

Request your voucher

Eliglble Velocity Flyer & High Flyer cardholders can enjoy an exclusive $129 Virgin Australia Gift Voucher.

How to request your voucher

Virgin Money Rewards

Virgin Money Rewards is our loyalty program designed with you in mind. 

Learn about Virgin Money Rewards

Super | Velocity Points

Eligible customers can earn Velocity Points on contributions made to a Virgin Money Super account.

Learn about Super Velocity Rewards