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General Enquiries
Monday to Friday 8am - 8pm (AEST) Saturday 9am - 5pm (AEST) excluding National Public Holidays.
Secure Chat
Chat in the Virgin Money mobile app.
In the app head to Profile > Help & Support > Contact us.
Support & Assistance
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General Enquiries
Call 24 hours a day, 7 days a week.
Support & Assistance
Rewards & Benefits
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General Enquiries | Home loan & offset account
Monday to Friday 8am - 6pm (AEST) excluding Public Holidays.
General Enquiries | Macquarie Bank managed home loan
Monday to Friday 8am - 7pm (AEDT) excluding public holidays.
We're here to help.
General Enquiries
Monday to Friday 8am - 10:30pm Saturday 8am to 5pm (AEST) excluding Public Holidays.
Roadside assistance
Call 24 hours a day, 7 days a week.
Support & Assistance
We're here to help.
General Enquiries
Monday to Friday 8am - 10:30pm Saturday 8am - 5pm (AEST) excluding Public Holidays.
General Enquiries | Existing policy
Monday to Friday 8am - 10:30pm Saturday 8am - 5pm (AEST) excluding Public Holidays.
Support & Assistance
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General Enquiries | Policies purchased after 16 June 2021
Contact our partner, Lifebroker : Monday to Friday 9am - 5:30pm (AEST)
General Enquiries | Policies purchased before 1 April 2021
Monday to Friday 8am - 8pm (AEST)
Support & Assistance
We're here to help.
General Enquiries | Policies purchased after 16 June 2021
Contact our partner, Lifebroker : Monday to Friday 9am - 5:30pm (AEST)
General Enquiries | Policies purchased before 1 April 2021
Monday to Friday 8am - 8pm (AEST)
Support & Assistance
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Super Customer Care | Individuals
Monday to Friday 8am - 6pm (AEST) excluding Public Holidays.
Super Customer Care | Employers
Monday to Friday 9am - 5pm (AEST) excluding Public Holidays.
Support & Assistance
Answers to common questions
Transaction & Savings Accounts
Find help with managing your account, making payments & Virgin Money Rewards.
Credit Cards
Find help on balance transfers, rates & fees, credit limits & managing your account.
Home Loans
Find help on variable or fixed rates, LVR, repayments, offset, redraw, managing your account & The Hub.
Superannuation
Find help on USI or ABN information, accessing your account, investments & insurance.
Contact Us
Find contact information for Bank & Save, Credit Cards, Home Loans & Insurance products.
Financial Difficulty Assistance
If you are concerned about your financial position, we may be able to assist you.
Answers to common insurance questions
Home & Contents Insurance
Find information about insurance cover, managing a policy, claims & excess.
Car Insurance
Find information on managing your policy, general cover & no claim discount.
Life Insurance
Find information on claims, premiums, cover, bereavement support & insurance jargon.
Income Protection
Manage your accounts and find support
Losing a loved one
Find information on what steps need to be taken for transaction & savings, credit cards & home loans.
Rate Rise Hub
Everything you need to manage your home loan & the rising cost of living in one place.
Remdiation Funds Owed
How to retrieve money that is possibly owed to you by Virgin Money.
Find your account interest
View your interest transactions.
Fraud & Scam Assistance
Find out how to protect yourself, latest alerts & how to report any concerns.
Complaints
At Virgin Money, we’re always looking for ways to improve our service.
Manage your application
Find useful links and information to assist you with managing your application or policy.
Managing direct debits
How to manage your direct debits.
Accessibility and keeping your accounts secure
System Status
Check for upcoming maintenance & the latest system status information.
Accessibility
Find access information if you have low vision, hard of hearing or if English is not your first language.
Open Banking
Find out how you can opt-in to share personal banking data securely with accredited service providers.
Privacy & Security
Find out about Virgin Money's privacy policy & frequently asked questions on privacy & security.
Online Security
Learn about what Virgin Money does to protect your personal information & financial transactions.
Rapport
Help reduce the risk of digital security threats by implementing financial malware protection software.
Rewards & Benefits
Credit Card Rewards & Benefits
Info on the rewards & benefits that come with your credit card.
Velocity Frequent Flyer
Find out how to earn and redeem Velocity Points with a Virgin Australia Velocity Card.
Request your voucher
Eliglble Velocity Flyer & High Flyer cardholders can enjoy an exclusive $129 Virgin Australia Gift Voucher.
Virgin Money Rewards
Virgin Money Rewards is our loyalty program designed with you in mind.
Super | Velocity Points
Eligible customers can earn Velocity Points on contributions made to a Virgin Money Super account.