HELP & SUPPORT

Find help with managing your account, making payments & Virgin Money Rewards. 

Bank & Save support

Find help on balance transfers, rates & fees, credit limits & managing your account. 

Credit card support

Find help on variable or fixed rates, LVR, repayments, offset, redraw, managing your account & The Hub.

Home loan support

Find help on USI or ABN information, accessing your account, investments & insurance.

Superannuation support

Find contact information for Bank & Save, Credit Cards, Home Loans & Insurance products.

Find contact numbers

If you are concerned about your financial position, we may be able to assist you.

Financial difficulty support

Find information on managing your policy, general cover & no claim discount.

Car Insurance support

Find information about insurance cover, managing a policy, claims & excess.

Home & Contents support

Find information on cover, the claims process & income protection jargon.

Income Protection support

At Virgin Money, we’re always looking for ways to improve our service.

Find complaint information

Find information on claims, premiums, cover, bereavement support & insurance jargon.

Life Insurance support

Find information on what steps need to be taken for transaction & savings, credit cards & home loans.

Find estate information

If the interest rate on your home loan has changed, here’s everything you need to help manage your situation.

Interest rate hub

If you've been affected by natural disasters like droughts, fires, floods, or earthquakes, we're here to help.

Explore support options

How to manage your direct debits.

Manage direct debits

Learn how to view your interest and bonus interest transactions.

View statements

Find out how to protect yourself, latest alerts & how to report any concerns.

Learn about fraud & scams

At Virgin Money, we’re always looking for ways to improve our service.

Find complaint information

Find useful links and information to assist you with managing your application or policy.

Manage your application or policy

How to retrieve money that is possibly owed to you by Virgin Money.

Submit a request

Check for upcoming maintenance & the latest system status information.

Check for updates

Find access information if you have low vision, hard of hearing or if English is not your first language.

Learn about accessibility

Find out how you can opt-in to share personal banking data securely with accredited service providers.

Learn about data sharing

Find out about Virgin Money's privacy policy & frequently asked questions on privacy & security.

Learn more about privacy

Learn about what Virgin Money does to protect your personal information & financial transactions.

Learn about online security

Help reduce the risk of digital security threats by implementing financial malware protection software.

Learn about Rapport software

Info on the rewards & benefits that come with your credit card. 

Learn about Rewards & Benefits

Virgin Money Rewards is our loyalty program designed with you in mind. 

Learn about Virgin Money Rewards

Find out how to earn and redeem Velocity Points with a Virgin Australia Velocity Card.

Learn about Velocity Points

Eliglble Velocity Flyer & High Flyer cardholders can enjoy an exclusive $129 Virgin Australia Gift Voucher.

How to request your voucher

Eligible customers can earn Velocity Points on contributions made to a Virgin Money Super account.

Learn about Super Velocity Rewards