Virgin Money is activating its Emergency Fast Track Relief assistance for customers in Queensland who have been impacted by severe weather events.

With dangerous conditions still impacting parts of the state, the safety of customers is the highest priority. Once it is safe to do so, impacted customers are encouraged to contact our Customer Contact Centre teams on 1800 701 997 to discuss the relief options available to them. 

The Fast Track process provides urgent access to support for Virgin Money customers affected by the severe weather, where they can discuss financial relief available including: 

• 90 day deferral of loan repayments (i.e. Home Loans, Personal Loans) which may be capitalised to the loan over the remaining term; 
• Extension of loan term for eligible products;
• Early release of lock saver account;
• Waiver of fees associated with transactions relating to the financial difficulty assistance; 

Find out more about our financial difficulty assistance or submit an online application here. 

For assistance due to bushfires call the State Emergency Service on 132 500, or for life-threatening emergencies call 000.