What you'll find on this page:

  • Keep us up to date

    If you’re planning a holiday or business trip, let us know your plans so we can be aware of any unusual activity on your card. We also suggest checking your contact details are up to date in Virgin Money Online in case we need to contact you and verify a transaction.

    To advise of your travel simply send us a secure email by logging into your online account then go to: Services > My Profile > My Message > Inbox and select Feedback from the drop down menu.

    Or call our Customer Care Team on 13 37 39.

    Virgin Money Credit Cards - Using your card: Transacting Overseas | Keep us up to date

  • How to contact us

    If you are overseas, please call us on one of the numbers listed below. So that this call is at no cost to you, please call us reverse charges via the international operator in the country you’re travelling in.

    For customer service & Lost and Stolen cards, please call:  (international operator number)
    then request +61 2 8288 2222
    For declined credit card transactions and Verified by Visa, please call:  (international operator number)
    hen request +61 2 8225 0838


    If the matter isn’t urgent, you can also send us a secure email by logging into your online account and accessing your mailbox. Go to: Services > My Profile > My Message

  • Fees to keep in mind

    International Transaction Fee - Visa

    We charge you an international transaction fee of 3.3%, of which a 1% service and assessment fee is payable by Us to Visa, for any retail purchase or cash advance transaction in:

    • Foreign currency once converted to Australian dollars; and/or
    • Australian dollars (or any other currency), when either the merchant or its financial institution/payment processor is located overseas.

    Note: It may not always be clear that the merchant or its financial institution/payment processor is located outside Australia.
    For your convenience when you receive your statement, you'll see overseas transactions converted to the Australian dollar value, including the fees as one single transaction.

    Cash Advance Fee – (International)

    It will cost you $5 to withdraw up to $1,000 a day. You can withdraw up to $1,000 cash per day (which is subject to your Available Cash Limit and/or your withdrawal preferences) from your credit card, costing you $5 per transaction. This is in addition to the International Transaction fee. To access your account, all you need is your ATM PIN. If you don't know it, or haven't set up a PIN, log into your online account and set one up in no time. Go to: Services > My Profile > Change ATM PIN

  • Dont forget to pack your travel insurance

    Here's a great offer for our Virgin Money Credit Card customers. Anytime you take out a Virgin Money travel insurance policy with us and pay using your Virgin Money Credit Card, you can enjoy a 10% discount ^. It's our little way of saying thanks and bon voyage.

    Get a quote

    If you’re a Virgin Australia Velocity High Flyer card holder you have complimentary travel insurance as part of your cards rewards program, this policy is offered by AGA Assistance Australia Pty Ltd trading as Allianz Global Assistance on behalf of the insurer, Allianz Australia Insurance Limited and is a different product to the Virgin Money Travel Insurance. For full details on complimentary travel insurance please read the Terms and Conditions.

    ^The 10% discount applies to the premium for Virgin Money Travel Insurance policies only purchased with a Virgin Money Credit Card. Offer is subject to change or removal at the discretion of Virgin Money without notice and can’t be used in conjunction with any other Virgin Money Travel Insurance offer or discount.

    Virgin Travel Insurance promoted by Virgin Money (Australia) Pty Limited ABN 75 103 478 897, authorised representative No 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869. AGA Assistance Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance issues and manages Virgin Travel Insurance on behalf of the insurer, Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFSL 234708. Please consider the Product Disclosure Statement and Financial Services Guide available from www.virginmoney.com.au before deciding whether to buy this product.

  • Shop securely online with Verified by Visa

    Verified by Visa is a global authentication service that provides added security to ensure only you can use your Virgin Money Credit Card to make purchases online.

    How does it work?

    When you’re shopping online at participating retailers*, we may request you to enter an SMS Code before finalising your purchase. This SMS Code will be sent to your mobile phone and will provide us with confirmation that you are the person making the purchase on your card.

    Keep us up to date

    To continue shopping securely and without any inconvenience, make sure that we have your up-to-date contact details. We need your correct mobile number so that you can receive your SMS Code when making an online purchase.

    For more information on Verified by Visa please see our FAQ’s.

    *This only applies to merchants that have signed up to Verified by Visa

  • Stay safe online

    When travelling it’s best to pay extra attention to your online security, especially if you’re using internet cafes to access your online account.

    • Always sign in by typing my.virginmoney.com.au into your browser.
    • Always exit Virgin Money Online by clicking on the Sign Off option, don't just close your browser
    • Before you submit any information through a website, look for the "padlock" icon on your browser's status bar, or check that the website address starts with https:// and not just http://. This means your information is in a secured session
    • If you suspect your account has been compromised in any way, call us immediately on +61 2 8288 2222. So that this call is at no cost to you, please call us reverse charges via the international operator in the country you’re travelling in.
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