If you get ill or injured and can't work for a while, or become Involuntarily Unemployed (if you have Involuntary Unemployment Cover), we understand how stressful this can be so it's very important that you advise us of the claim as soon as you can. We'll do everything we can to make sure things run as smoothly as possible.
How to make a claim
For new and existing claims | 1300 814 990 (Press 1 then 1) Mon to Fri 9am to 5.30pm (AEST) |
To send us an email | expert@virginlifeinsurance.com.au |
To fax us documents | 1800 731 122 |
To post us documents | Virgin Life Insurance Claims GPO Box 5380 Sydney NSW 2001 |
Things you'll need to support a claim
- A complete Medical Practitioners form, if applicable
- A certified copy of proof of your identity such as your driver's license or passport
We may need you to send us evidence of your income, involuntary redundancy and job seeking; or other relevant documents depending on the nature of your claim. For Involuntary Unemployment for example, a certified copy of your notice of redundancy from your employer and a certified copy of your Separation Certificate would be required. We will discuss this with you when you call us to advise that you wish to make a claim.
You'll need to email, fax or post these documents so we can promptly review your claim.