September 2023 ‘We want to hear from you’ competition winners​

Congratulations to

  • Monika Zakal
  • Murray Heldon
  • Jenny Huang
  • Meheroze Al Hassan
  • Shayne Hottes

Winners of the Sept 2023 ‘We want to hear from you‘ competition. 

Virgin Money Super Product Updates

  • Planned Limited Service Period (LSP) 1 April to 18 April 2023

    This Limited Service notice is for all existing Virgin Money Super customers. We wanted to let you know that the Trustee and Administrator of Virgin Money Super will be making some large system changes resulting in a Limited Service Period (LSP) from Saturday 1 April 2023 until Tuesday 18 April 2023.

    You will be able to access the Virgin Money Super online account during this time but some transactions, such as investment switches and withdrawals, will not be available throughout the Limited Service Period. The duration of the Limited Service Period may be subject to change. Please check this page regularly for any updates. 

  • How will this Limited Service Period affect you?

    From Saturday, 1 April 2023 until Tuesday, 18 April 2023 we won’t be able to process some transactions (see below for additional details on transactions impacted by the Limited Service Period). All transaction requests will resume on Tuesday 18 April 2023, however there may be some short delays up until Monday 1 May 2023. 

  • Services that will not be available

    During the Limited Service Period you will not be able to:

    • Switch investments 
    • Withdraw funds. We will endeavour to pay urgent withdrawals, if you are eligible for early release of your super due to:
      • Financial hardship or compassionate grounds or 
      • A terminal illness benefit 
      • Otherwise, your request will be processed from 18 April using the unit price available at the time the transaction is processed.
  • Services that will have delayed processing
    • Contributions and rollovers can be received during the Limited Service Period, and allocation to accounts will re-commence from 18 April 2023. 
    • For all other transactions, catch-up processing will commence on 17 April 2023, with some delays expected until 1 May 2023. 

    If you had planned to transact on your Virgin Money Super account, for whatever reason, during the Limited Service Period, you may wish to submit your request to Virgin Money Super via your online account by 4pm (AEST/AEDT) Friday 31 March 2023 to ensure there are no delays. 

  • Services still available

    During the Limited Service Period you will still be able to:

    • Log in to your account and view your account information. Your account balance will appear as at 31 March 2023 until the Limited Service Period is complete. Don’t worry – your account still remains invested in your chosen investment options and your updated information will be visible on your account from 18 April 2023.
    • Manage your personal details and beneficiary nominations online.
    • Make an insurance claim. If you need to lodge a claim you can contact the Customer Care Team on 1300 652 770, 8am – 6pm (AEST/AEDT), Monday to Friday.
    • Call the Customer Care Team for assistance on 1300 652 770, 8am – 6pm (AEST/AEDT), Monday to Friday – however, we will not be able to provide an updated balance or assist with transactions during the Limited Service Period. 

    We apologise for any inconvenience caused by the Limited Service Period; rest assured, your super is in good hands.

Virgin Money Super Annual Member Meeting


  • Virgin Money Super – Insurance Premium Reduction and Investment Option Notice

    Notice date: 12 November 2019

    Nature of event or change:

    1. Reduction to your insurance premiums – effective 1 December 2019

    We regularly complete a comprehensive review of the insurance arrangements offered through Virgin Money Super. Following the review of the insurance policies and premiums, OnePath Life Limited ABN 33 009 657 176 AFSL 238341 (OnePath) has been re-appointed as the insurer for Death, Total & Permanent Disablement (TPD) and Income Protection (IP) cover for another three years. Effective from 1 December 2019:

    • Premiums for Death, TPD and IP cover will be decreasing. The premium rates are decreasing by about 21% for Death Only cover, 22% for Death & TPD cover and 20% for IP cover. The cost of insurance cover (if any) will continue to be deducted from your account balance at the end of each month.
    • As a Virgin Money Super customer, if you hold insurance in your super account, there is no change to the way your insurance cover is calculated, and how the cost is paid.

    Both the new and current insurance premiums can be found in Schedule A.

    2. Changes to Lifestage Tracker investment option and Choice investment options - effective 1 January 2020

    Virgin Money Super offers a range of investments, which have different investment styles or asset classes, including a LifeStage Tracker investment option and a range of Choice investment options.

    The LifeStage Tracker investment option is an age path option based on the year of your birth. Each LifeStage Tracker age path aims to outperform the Consumer Price Index (CPI) by a certain percentage each year, for a certain time period.

    Looking ahead, we believe economic growth will continue to be slow with investment returns generally expected to be lower than in recent years, particularly with respect to defensive investments such as fixed interest investments, which are sensitive to the low interest rate environment.

    For this reason, to enhance the probability of the investment options meeting their investment objectives, effective from 1 January 2020 we will be:

    • Increasing the growth allocation by 5% for all LifeStage Tracker age paths;
    • Amending the investment objectives for a number of the LifeStage Tracker age paths; and
    • Increasing the growth allocation by 5% for the Enhanced Index Growth and Enhanced Index Conservative Growth investment options.

    You find details of changes to your asset allocation under the ‘Asset Allocation Table’ in Schedule B.

    Full details of both of these changes are included in the Notice.

    If you are a customer with Virgin Money Super and have questions regarding how these changes might affect your super please call the Customer Care Team on 1300 652 770.

  • Ausbiz in partnership with Virgin Money Super: Super Returns – tips, tricks & actionable insights from the experts

    Watch the replay of this special ausbiz event sponsored by Virgin Money Super. The panel of industry experts shed light on the latest super news, how you could turn their tips and tricks into a super fit future, and answer questions submitted by the audience.

    This event was filmed on 20 August 2021 and featured:

    • Suzanne Haddan, BFG Financial Services
    • Christopher Sozou, Virgin Money Australia
    • Kylie Willment, Mercer Australia
  • Virgin Money Super - Protecting Your Super Package Significant Event Notice May 2019

    Notice date: May 2019

    Nature of event or change:

    Protecting Your Super Package Significant Event Notice
    From 1 July 2019, legislative changes known as the Protecting Your Superannuation Package will come into effect.

    Impact of the change:

    • No exit fee. From 1 July 2019 Virgin Money Super will no longer charge an exit fee when you withdraw funds from your super account.  This includes both full and partial withdrawals. This is across all funds, regardless of your account balance.
    • Fees will be capped at 3% p.a for low balances. From 1 July 2019 for all super accounts with a balance below $6,000, there will be a cap of 3% p.a on administration and investment fees to maximise your savings in retirement. Virgin Money Super customers currently receive one of the lowest fees in the market.
    • Insurance. On and after 1 July 2019, if a contribution has not been made to a super account for a continuous period of 16 months, and a person has not opted in to take out or maintain their insurance, the insurance benefits with the super fund will be ceased. 
    • Inactive low-balance accounts. From 1 July 2019, customers with inactive low-balance accounts below $6,000 will have their account transferred to the Australian Tax Office (ATO). An inactive low-balance account is defined as customer who hasn’t made a contribution to a particular super fund account for 16 months or more, and has an account of $6,000 or less. There are some other activities outside of contributions that do stop a customer being considered inactive including nominating or changing a beneficiary or opting in to retain insurance cover. Once a customer’s super is transferred to the ATO they will then attempt to merge the inactive amounts in the active super account (if there is one, and if the total of the combined balance is greater than $6,000). If the ATO can’t combine the balance automatically, it will remain with them until it is claimed.

    If you are a customer with Virgin Money Super and have questions regarding how these changes might affect your super please call the Customer Care Team on 1300 652 770.

  • Virgin Super successor fund transfer significant event notice 25 October 2016
    Virgin Money Superannuation - Forms & Key Information: News - Virgin Super Successor Fund Transfer Significant Event Notice

    Virgin Super successor fund transfer significant event notice

    Notice date: 25 October 2016

    Nature of event or change:

    Successor fund transfer of Virgin Superannuation to Mercer Super Trust.

    Virgin Money is pleased to announce that our partnership with the Mercer group is expanding to deliver further enhancements for our superannuation customers. In order to implement these enhancements, we will be transferring all members investments from the existing Virgin Super fund (ABN 88 436 608 094) to a new fund called Virgin Money Super (ABN 19 905 422 981), by way of a Successor Fund Transfer (SFT) on 1 December 2016.

    Impact of the change

    Some of the improved benefits include a simplified product structure, improved LifeStage Tracker® option, a decrease in administration and investment fees, access to personalised superannuation advice and a brand new, state of the art online account.

    More Information

     Find  Detailed information relating to these changes.

     Find Frequently asked questions (FAQs) 

  • Virgin Money Super insurance premiums reduced from 1 September 2016
    Virgin Money Superannuation - Forms & Key Information: News - Virgin Money Super Insurance Premiums reduced from 1 September 2016

    Virgin Money Super insurance premiums reduced from 1 September 2016

    Product updates

    Virgin Money Super insurance premiums

    From 1 September 2016, insurance premiums will be reducing by an average of 14% for death and TPD insurance and 5% reduction for income protection insurance cover.

    OnePath has been Virgin Money Super's insurer since our launch in 2005. This long term relationship has enabled OnePath to lower our premiums and make them even more competitive.

    Your level of insurance cover will not change. You will receive the same level of cover at a lower premium. The lower premiums will be reflected in your insurance transactions in your online account after 1 September 2016. 

    To review or update your insurance options, login to your online account and head to the insurance section.

  • December 2015: Transition to new Administrator

    Significant Event Notice notifying members of change to administrator in December 2015.

  • Important changes to Virgin Super

    Virgin Super introduced some exciting new services and features for our members. For a limited time, there were interruptions to some of our services. There were also changes to the way members manage their Virgin Super account from 14 Dec 2015. Please refer to important changes to Virgin Super OVERVIEW, Oct 2015 and important changes to Virgin Super FAQs, Oct 2015 for specific information about these changes.

  • Super’s getting stronger

    The Government’s Stronger Super reforms include two very important changes: 

    • MySuper – making it easier and more transparent for people to compare default super products. Super funds will need to offer a low cost product for members who haven’t made a choice.
    • SuperStream – makes processing super transactions easier, faster and cheaper by introducing electronic payment systems and standardising data.

    Virgin Money Super LifeStage Tracker® is a MySuper authorised product.


    About MySuper

    By 1 January 2014, all employers must pay contributions into a MySuper authorised product for any employee who has either not made a choice of fund or an investment option within the fund.

    MySuper product must be authorised by APRA and include:

    • A single diversified investment option.
    • Same fees for all – fees must be the same for all members and there must be no entry fees, adviser fees or commissions.
    • Automatic Insurance – to ensure all members are protected, automatic death and total & permanent disablement insurance will be added to every account which members can tailor or opt-out completely.

    Please note that the addition of automatic insurance is a regulatory requirement for MySuper. We’re pleased to announce that Virgin Money Super Lifestage Tracker is now an authorised MySuper compliant product.


    About SuperStream

    SuperStream aims to make processing super transactions easier, faster and cheaper by introducing electronic payment systems. There’s no action for you as an individual member of a super Fund, it just means that processing super across the board will get faster and more efficient. We’ve included a snapshot of some of the changes in legislation in case you’re interested:

    • July 2013: the SG Contributions will increase from 9.00% to 9.25%.
    • July 2013: employers will need to report the super contributions actually made on employees payslips.
    • July 2013: the upper age limit for paying super to an employee is being removed to encourage mature workers to remain in the workforce. You may need to make SG Contributions for eligible employees aged 70+.

    Jan 2014: if an employee doesn’t make a choice of fund or investment strategy within the default fund, employers will have to make all default payments to a MySuper compliant product. We expect Virgin Super Essentials to achieve MySuper authorisation later this year. Please keep checking this page for the latest updates.

  • Superannu-what? Jargon costing Aussies billions

    The verdict is in: a staggering 80% of Australians find the jargon used around Super confusing; meaning they’re potentially missing out on billions of dollars at retirement. 71% think that language is a barrier to managing their funds effectively. 9 out of 10 Aussies said they’d support a campaign to simplify superannuation terminology - and that’s exactly what we’re doing.

    Tell me more

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