News and updates
Keep up to date with the latest news and information about Virgin Money Super.
September 2023 ‘We want to hear from you’ competition winners
- Monika Zakal
- Murray Heldon
- Jenny Huang
- Meheroze Al Hassan
Winners of the Sept 2023 ‘We want to hear from you‘ competition.
Virgin Money Super product updates
Planned Limited Service Period (LSP) 1 April to 18 April 2023
This Limited Service notice is for all existing Virgin Money Super customers. We wanted to let you know that the Trustee and Administrator of Virgin Money Super will be making some large system changes resulting in a Limited Service Period (LSP) from Saturday 1 April 2023 until Tuesday 18 April 2023.
You will be able to access the Virgin Money Super online account during this time but some transactions, such as investment switches and withdrawals, will not be available throughout the Limited Service Period. The duration of the Limited Service Period may be subject to change. Please check this page regularly for any updates.
How will this Limited Service Period affect you?
From Saturday, 1 April 2023 until Tuesday, 18 April 2023 we won’t be able to process some transactions (see below for additional details on transactions impacted by the Limited Service Period). All transaction requests will resume on Tuesday 18 April 2023, however there may be some short delays up until Monday 1 May 2023.
Services that will not be available
During the Limited Service Period you will not be able to:
- Switch investments
- Withdraw funds. We will endeavour to pay urgent withdrawals, if you are eligible for early release of your super due to:
- Financial hardship or compassionate grounds or
- A terminal illness benefit
- Otherwise, your request will be processed from 18 April using the unit price available at the time the transaction is processed.
Services that will have delayed processing
- Contributions and rollovers can be received during the Limited Service Period, and allocation to accounts will re-commence from 18 April 2023.
- For all other transactions, catch-up processing will commence on 17 April 2023, with some delays expected until 1 May 2023.
If you had planned to transact on your Virgin Money Super account, for whatever reason, during the Limited Service Period, you may wish to submit your request to Virgin Money Super via your online account by 4pm (AEST/AEDT) Friday 31 March 2023 to ensure there are no delays.
Services still available
During the Limited Service Period you will still be able to:
- Log in to your account and view your account information. Your account balance will appear as at 31 March 2023 until the Limited Service Period is complete. Don’t worry – your account still remains invested in your chosen investment options and your updated information will be visible on your account from 18 April 2023.
- Manage your personal details and beneficiary nominations online.
- Make an insurance claim. If you need to lodge a claim you can contact the Customer Care Team on 1300 652 770, 8am – 6pm (AEST/AEDT), Monday to Friday.
- Call the Customer Care Team for assistance on 1300 652 770, 8am – 6pm (AEST/AEDT), Monday to Friday – however, we will not be able to provide an updated balance or assist with transactions during the Limited Service Period.
We apologise for any inconvenience caused by the Limited Service Period; rest assured, your super is in good hands.
2021 Annual Member Meeting
Hear about the 2019/2020 financial year performance and outlook for the 2021 year ahead in this replay of our first Annual Member Meeting.
Hosted by Mercer, the Trustee of the fund, the meeting also answered questions submitted by our members. We weren’t able to get to everyone’s questions on the night, so here you can find the minutes and answers to members’ questions.
Members also had the chance to ask questions in advance of the Annual Member Meeting, some of which we weren’t able to address on the night. You’ll find a link to the full minutes of the meeting, along with answers to all the questions submitted below.
- Virgin Money Super – Insurance Premium Reduction and Investment Option Notice
November/December 2022 – ‘We want to hear from you’ competition winners
Congratulations to Andreas Pudmenzky, Cheyney Coombes, Stephen Chapman, Michele Sherriff and Christopher Abdulnour. Winners of the November/December 2022 - ‘We want to hear from you’ competition.
Ausbiz in partnership with Virgin Money Super: Super Returns – tips, tricks & actionable insights from the experts
Watch the replay of this special ausbiz event sponsored by Virgin Money Super. The panel of industry experts shed light on the latest super news, how you could turn their tips and tricks into a super fit future, and answer questions submitted by the audience.
This event was filmed on 20 August 2021 and featured:
- Suzanne Haddan, BFG Financial Services
- Christopher Sozou, Virgin Money Australia
- Kylie Willment, Mercer Australia
January 2021 ‘We want to hear from you’ competition winners
Congratulations to Paul Nealgrove, Casey Higgins and Esther Botha. Winners of the January 2021 ‘We want to hear from you‘ competition. NSW Permit No. LTPS/20/43250.
October 2020 ‘We want to hear from you’ competition winners
Congratulations to Brendan Siemens, Jamie Kendall and Elisabeth Fasher . Winners of the October 2020 ‘We want to hear from you‘ competition. NSW Permit No. LTPS/20/43250.
July 2020 ‘We want to hear from you’ competition winners
Congratulations to Christopher Woolley, Melissa McMullen and Amanda Callaghan. Winners of the July 2020 ‘We want to hear from you‘ competition. NSW Permit No. LTPS/20/43250.
April 2020 ‘We want to hear from you’ competition winners
Congratulations to Louise James, Craig Morris and Elizabeth Day. Winners of the April 2020 ‘We want to hear from you‘ competition. NSW Permit No. LTPS/20/43250.
Virgin Money Super - Protecting Your Super Package Significant Event Notice May 2019
Notice date: May 2019
Nature of event or change:
Protecting Your Super Package Significant Event Notice
From 1 July 2019, legislative changes known as the Protecting Your Superannuation Package will come into effect.
Impact of the change:
- No exit fee. From 1 July 2019 Virgin Money Super will no longer charge an exit fee when you withdraw funds from your super account. This includes both full and partial withdrawals. This is across all funds, regardless of your account balance.
- Fees will be capped at 3% p.a for low balances. From 1 July 2019 for all super accounts with a balance below $6,000, there will be a cap of 3% p.a on administration and investment fees to maximise your savings in retirement. Virgin Money Super customers currently receive one of the lowest fees in the market.
- Insurance. On and after 1 July 2019, if a contribution has not been made to a super account for a continuous period of 16 months, and a person has not opted in to take out or maintain their insurance, the insurance benefits with the super fund will be ceased.
- Inactive low-balance accounts. From 1 July 2019, customers with inactive low-balance accounts below $6,000 will have their account transferred to the Australian Tax Office (ATO). An inactive low-balance account is defined as customer who hasn’t made a contribution to a particular super fund account for 16 months or more, and has an account of $6,000 or less. There are some other activities outside of contributions that do stop a customer being considered inactive including nominating or changing a beneficiary or opting in to retain insurance cover. Once a customer’s super is transferred to the ATO they will then attempt to merge the inactive amounts in the active super account (if there is one, and if the total of the combined balance is greater than $6,000). If the ATO can’t combine the balance automatically, it will remain with them until it is claimed.
If you are a customer with Virgin Money Super and have questions regarding how these changes might affect your super please call the Customer Care Team on 1300 652 770.
2018 'We want to hear from you' competition winners
Congratulations to Michael Baird, Matthew Lennon, Christine Nicholson. Winners of the 2018 ‘We want to hear from you ‘competition. NSW Permit Number LTPM/18/03172.
Virgin Super successor fund transfer significant event notice 25 October 2016
Virgin Super successor fund transfer significant event notice
Notice date: 25 October 2016
Nature of event or change:
Successor fund transfer of Virgin Superannuation to Mercer Super Trust.
Virgin Money is pleased to announce that our partnership with the Mercer group is expanding to deliver further enhancements for our superannuation customers. In order to implement these enhancements, we will be transferring all members investments from the existing Virgin Super fund (ABN 88 436 608 094) to a new fund called Virgin Money Super (ABN 19 905 422 981), by way of a Successor Fund Transfer (SFT) on 1 December 2016.
Impact of the change
Some of the improved benefits include a simplified product structure, improved LifeStage Tracker® option, a decrease in administration and investment fees, access to personalised superannuation advice and a brand new, state of the art online account.
Detailed information relating to these changes can be found here.
Frequently asked questions (FAQs) can be found here.
- Virgin Money Super insurance premiums reduced from 1 September 2016
December 2015: Transition to new Administrator
Significant Event Notice notifying members of change to administrator in December 2015.
2015 super stars and super cars competition winner
Congratulations to Ayla from Daisy Hill, QLD. She was the 2015 winner of the Virgin Money Super Stars & Super Cars competition. Ayla headed to LA for the premier of Angry Birds to rock the red carpet at a Hollywood movie premiere.
Important changes to Virgin Super
Virgin Super introduced some exciting new services and features for our members. For a limited time, there were interruptions to some of our services. There were also changes to the way members manage their Virgin Super account from 14 Dec 2015. Please refer to important changes to Virgin Super OVERVIEW, Oct 2015 and important changes to Virgin Super FAQs, Oct 2015 for specific information about these changes.
2014 super stars and super cars competition winner
Congratulations to Stacey L from West Wodonga, Victoria. She was the 2014 winner of the Virgin Money super stars & super cars competition. Stacey headed off to feel the roar of the Monaco Formula One Grand Prix.
Super’s getting stronger
The Government’s Stronger Super reforms include two very important changes:
- MySuper – making it easier and more transparent for people to compare default super products. Super funds will need to offer a low cost product for members who haven’t made a choice.
- SuperStream – makes processing super transactions easier, faster and cheaper by introducing electronic payment systems and standardising data.
Virgin Money Super LifeStage Tracker® is a MySuper authorised product.
By 1 January 2014, all employers must pay contributions into a MySuper authorised product for any employee who has either not made a choice of fund or an investment option within the fund.
MySuper product must be authorised by APRA and include:
- A single diversified investment option.
- Same fees for all – fees must be the same for all members and there must be no entry fees, adviser fees or commissions.
- Automatic Insurance – to ensure all members are protected, automatic death and total & permanent disablement insurance will be added to every account which members can tailor or opt-out completely.
Please note that the addition of automatic insurance is a regulatory requirement for MySuper. We’re pleased to announce that Virgin Money Super Lifestage Tracker is now an authorised MySuper compliant product.
SuperStream aims to make processing super transactions easier, faster and cheaper by introducing electronic payment systems. There’s no action for you as an individual member of a super Fund, it just means that processing super across the board will get faster and more efficient. We’ve included a snapshot of some of the changes in legislation in case you’re interested:
- July 2013: the SG Contributions will increase from 9.00% to 9.25%.
- July 2013: employers will need to report the super contributions actually made on employees payslips.
- July 2013: the upper age limit for paying super to an employee is being removed to encourage mature workers to remain in the workforce. You may need to make SG Contributions for eligible employees aged 70+.
Jan 2014: if an employee doesn’t make a choice of fund or investment strategy within the default fund, employers will have to make all default payments to a MySuper compliant product. We expect Virgin Super Essentials to achieve MySuper authorisation later this year. Please keep checking this page for the latest updates.
2013 Super stars and super cars competition winner
Congratulations to David M from Richmond, Victoria 3121. He was the 2013 winner of the Virgin Money super stars and super cars competition. David headed off to enjoy the music gig of his choice – Creamfields in Argentina.
Superannu-what? Jargon costing Aussies billions
The verdict is in: a staggering 80% of Australians find the jargon used around Super confusing; meaning they’re potentially missing out on billions of dollars at retirement. 71% think that language is a barrier to managing their funds effectively. 9 out of 10 Aussies said they’d support a campaign to simplify superannuation terminology - and that’s exactly what we’re doing.