If you're here after hours and need some help, visit the FAQs section.

Need help selecting a policy?
Speak with our partners at Lifebroker 13 54 33
Policies purchased through Lifebroker after 16 June 2021
Have a question about your policy?
Lifebroker policies purchased after 16 June 2021 If you purchased a policy through Virgin Money’s partner, Lifebroker please visit the Lifebroker website.
Need to make a claim?
Our Claims Team are available 13 54 33
To fax supporting documents

1300 204 030

To post us documents

PO Box 5054

South Melbourne VIC 3205

Complaints relating to your income protection
Would you like to lodge a complaint? How to lodge a complaint relating to your Lifebroker Income Protection
Policies purchased before 1 April 2021
Have a question about your policy?
Policies purchased before 1 April 2021 If you are an existing customer who purchased a policy before 1 April 2021, please contact 1300 814 990 (8am-8pm AEST, Mon-Fri) or send us an email
Need to make a claim?
Our Claims Team is available
Mon to Fri 9am to 5.30pm (Sydney time)

1300 814 990

 

To fax or email us supporting documents

1800 731 122 or

expert@virginlifeinsurance.com.au

To post us documents Virgin Life Insurance
GPO Box 5380  
Sydney NSW 2001
Complaints relating to your income protection
Would you like to lodge a complaint? How to lodge a complaint relating to your Virgin Income Protection

Need additional support?

Translation Services

For our non – English speaking customers, we offer a free Translation and Interpretive (TIS) service through the Australian Government.

This can be accessed by calling TIS on 131 450. TIS will organise a translator for the language you require, then they will call us. Virgin Life Insurance will accept the full cost of the translation service.

Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your Virgin Life Insurance Customer Service Representative or Claims Case Manager.

National Relay Service

We use the National Relay Service (NRS) to ensure we are accessible to our customers who have a hearing or speech impairment.

To access a Virgin Life Insurance telephone number:

  • TTY (Text Telephone) users - phone 133 677 then provide the Virgin Life Insurance phone number you wish to contact
  • Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then provide the phone number you wish to contact
  • Internet relay users - visit the National Relay Service website, http://relayservice.gov.au/making-a-call/ and provide the phone number you wish to contact.