Jump to main navigation
Jump to main content

Back to Income Protection

Contact us - Income Protection

We don't want to leave you or your family in the lurch. We're by your side when you need us most.

This page gives you contact info for Virgin Life Insurance. If you're here after hours and need some help, visit the FAQs section.

Need Income Protection?
Get a quote over the phone Mon to Fri 8am to 8pm (Sydney time)	1300 814 990
Get a quick quote online	Online quick quote
Retrieve your online quote	Retrieve a quote

Have a question about your policy?
Our Customer Care Team is available Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)	1300 814 990
Email us your feedback or ask us a question	expert@virginlifeinsurance.com.au

Need to make a claim?

Our Claims Team is available
Mon to Fri 8am to 8pm (Sydney time)

Press 1, then 1 again

To fax or email us supporting documents

1800 731 122 or

expert@virginlifeinsurance.com.au

To post us documents

Virgin Life Insurance
PO Box 72
Carlton South, VIC 3053

Need additional support?

Translation Services

For our non – English speaking customers, we offer a free Translation and Interpretive (TIS) service through the Australian Government.

This can be accessed by calling TIS on 131 450. TIS will organise a translator for the language you require, then they will call us. Virgin Life Insurance will accept the full cost of the translation service.

Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your Virgin Life Insurance Customer Service Representative or Claims Case Manager.

National Relay Service

We use the National Relay Service (NRS) to ensure we are accessible to our customers who have a hearing or speech impairment.

To access a Virgin Life Insurance telephone number:

TTY (Text Telephone) users - phone 133 677 then provide the Virgin Life Insurance phone number you wish to contact
Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then provide the phone number you wish to contact
Internet relay users - visit the National Relay Service website, http://relayservice.gov.au/making-a-call/ and provide the phone number you wish to contact.

Virgin Income Protection is available to Australian Residents between 18-60 years of age. Applications subject to acceptance. Cover limits, exclusions and conditions apply. Premiums vary depending on personal circumstances and generally increase with age and cover. Please read the Product Disclosure Statement for further information.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. For this reason, you should consider the appropriateness of this information, having regard to your personal financial situation, needs and objectives as well as the Product Disclosure Statement and Financial Services Guide before deciding whether to buy or continuing to hold this product. View Privacy & Security information.

Virgin Income Protection promoted by Virgin Money (Australia) Pty Limited ABN 75 103 478 897, authorised representative No 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869, and distributed by TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649 issues the Involuntary Unemployment Cover. All other benefits insured by TAL Life Limited ABN 70 050 109 450 AFSL 237848. For information about Virgin Money, TAL & St Andrew's please see the Product Disclosure Statement and Financial Services Guide

Things you need to know
1. Up to $10,000 per month, up to 85% of pre-tax income available with our Tailored Cover option.
2. $1 per day could provide $3,000 sickness & injury cover per month, for a 35 year old white collar non-smoker male with a 6 month Benefit Period & 28-day Waiting Period, under Tailored option.
3. On the spot cover for eligible Australian Residents aged 18-65 with our Quick & Easy option. Exclusions apply including pre-existing medical conditions, suicide, and dangerous activities. See the Product Disclosure Statement for more information
4. Virgin Income Protection's Tailored cover option was awarded "5 stars" for outstanding value in Direct Income Protection in 2017 by CANSTAR, who reviewed the combination of product features and price against competitors. Find out more at www.canstar.com.au.
5. Where Bonus Cover is elected, the Benefit will accrue from the start of the Waiting Period and will be payable after 28 days, for specified illnesses and injuries. Refer to PDS for details.
6. Virgin Income Protection's Tailored cover option was awarded "5 stars" for outstanding value in Direct Income Protection in 2017 by CANSTAR, who reviewed the combination of product features and price against competitors. Find out more at www.canstar.com.au/star-rating-reports/direct-income-protection
7. 25,000 Velocity Points Offer is available to new approved customers who take out a Virgin Life Insurance or Virgin Income Protection Insurance policy. The campaign period is 1 September to 31 October 2017. To qualify for this offer, your minimum monthly premium must not be less than $80 per month per policy. To receive the Velocity Points the qualifying premium must remain the same or be of greater value and all premiums must be paid and up to date during the qualifying period. The qualifying period is 6 months following the commencement date of the policy. Points will be credited to the eligible Velocity account up to 30 days after the qualifying period in a single lump sum offering. Offer is only available when a valid Velocity number is provided at the time of application. In order to receive the Velocity Points the policyholder’s name must match the Velocity name and account number provided. If the policy is issued in more than one name, then only one person may be nominated for receiving the Velocity Points. This offer is valid for policies purchased and commenced within the campaign period. This offer is subject to change or removal at the discretion of Virgin Money. The Velocity Membership Terms and Conditions apply, available at www.velocityfrequentflyer.com. If you’re not a Velocity member you can join for free at https://www.velocityfrequentflyer.com/content/Joinfree/. This offer cannot be used in conjunction with any other Virgin Life Insurance or Virgin Income Protection offers, is not redeemable for cash and is not transferrable. Offer is not available to existing Virgin Life Insurance or Virgin Income Protection customers (including renewals).
8. The quoted redemption fares are correct as at 16 March 2017 and are subject to change. Fares are subject to availability, and seats are limited and may not be available at peak times or on all flights. Price is based on a one way economy Reward Seat fare or Business Rewards Seat as specified, and must be booked on the Velocity website. Taxes, fees and surcharges are payable in addition to Velocity Points redeemed. Any taxes or fee components are not eligible for Points earn. Price may vary until ticketed. All payments made on the internet or on the phone via debit/credit card are subject to a payment surcharge between 0.6% to 1.3% of the total value of the card transaction (capped at $40 for domestic and $70 for international, per passenger per booking). For Rewards Seat bookings on Etihad Airways operated flights, an Etihad Airways Carrier Charge will apply, see more information here. Add $40 or 5,200 Points for domestic and international short haul bookings or $70 or 8,800 Points for international long haul booking per person for bookings made on the phone. A checked baggage allowance is included in your fare, see Reward Seat Baggage Allowances for details. Name changes are not permitted. Other changes, refunds and cancellation are permitted prior to travel and may incur a fee and any applicable fare difference. See the Velocity Rewards Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com