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Virgin Money Income Protection

We don't want to leave you or your family in the lurch. We're by your side when you need us most. This page gives you contact info for Virgin Income Protection.

If you're here after hours and need some help, visit the FAQs section.

Have a question about your policy?
Our Customer Care Team is available Mon to Fri 8am to 8pm (Sydney time)	1300 814 990
Email us your feedback or ask us a question	expert@virginlifeinsurance.com.au

Need to make a claim?

Our Claims Team is available
Mon to Fri 9am to 5.30pm (Sydney time)

Press 1, then 1 again

To fax or email us supporting documents

1800 731 122 or

expert@virginlifeinsurance.com.au

To post us documents

Virgin Life Insurance
GPO Box 5380
Sydney NSW 2001

Complaints relating to your Income Protection
Would you like to lodge a complaint?	How to lodge a complaint relating to your Virgin Income Protection

Need additional support?

Translation Services

For our non – English speaking customers, we offer a free Translation and Interpretive (TIS) service through the Australian Government.

This can be accessed by calling TIS on 131 450. TIS will organise a translator for the language you require, then they will call us. Virgin Life Insurance will accept the full cost of the translation service.

Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your Virgin Life Insurance Customer Service Representative or Claims Case Manager.

National Relay Service

We use the National Relay Service (NRS) to ensure we are accessible to our customers who have a hearing or speech impairment.

To access a Virgin Life Insurance telephone number:

TTY (Text Telephone) users - phone 133 677 then provide the Virgin Life Insurance phone number you wish to contact
Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then provide the phone number you wish to contact
Internet relay users - visit the National Relay Service website, http://relayservice.gov.au/making-a-call/ and provide the phone number you wish to contact.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. For this reason, you should consider the appropriateness of this information, having regard to your personal financial situation, needs and objectives as well as the Product Disclosure Statement and Financial Services Guide before deciding whether to buy or continuing to hold this product. View Privacy & Security information.

From the 1st April 2021, TAL Life Limited ABN 70 050 109 450 AFSL 237848 of Level 16, 363 George Street, Sydney NSW 2000 will no longer be issuing the Virgin Money Life Insurance and Income Protection benefit and St Andrew's Insurance (Australia) Pty Ltd, Level 6,100 Skyring Terrace, Newstead QLD 4006, ABN 89 075 044 656 AFSL 239649 will no longer be issuing the Involuntary Unemployment Cover which is a benefit of the Virgin Money Income Protection benefit product outlined on this site.

Existing policies and claims will continue to be administered under agreement with the insurers, TAL Life Limited ABN 70 050 109 450 AFSL 237848 and for Involuntary Unemployment Cover, St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649.

Virgin Income Protection and Life Insurance are promoted by Virgin Money (Australia) Pty Limited ABN 75 103 478 897, authorised representative No 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869, and distributed by TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. Policies and claims administered under agreement with the insurers, TAL Life Limited ABN 70 050 109 450 AFSL 237848 and for Involuntary Unemployment Cover, St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649.

For information about Virgin Money, TAL & St Andrew's please see the Product Disclosure Statement and Financial Services Guide.

Things you need to know
1. Up to $10,000 per month, up to 85% of pre-tax income available with our Tailored Cover option.
2. On the spot cover for eligible Australian Residents aged 18-60 with our Quick & Easy option. Exclusions apply including pre-existing medical conditions, suicide, and dangerous activities. See the Product Disclosure Statement for more information
3. TAL Life Limited as issuer of Virgin Life Insurance is a member of the Financial Services Council (FSC) and a participating life insurance member in these initiatives.
4. The quoted redemption fares are correct as at 17 December 2018 and are subject to change. Fares are subject to availability, and seats are limited and may not be available at peak times or on all flights. Price is based on a one way or return economy Reward Seat fare or business Reward Seat fare as specified, and must be booked on the Velocity website. Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed and are not eligible for Points earn. Price may vary until ticketed. All payments made on the internet or on the phone via debit/credit card are subject to a payment surcharge between 0.6% to 1.3% of the total value of the card transaction (capped at $70 per passenger per booking). For Rewards Seat bookings on: (i) Virgin Australia operated flights; (ii) Delta Air Lines operated and marketed flights between Sydney and Los Angeles; or, (iii) Etihad Airways operated flights, a carrier charge will apply, view more information here. Add $40 or 5,200 Points for international short haul bookings or $70 or 8,800 Points for international long haul booking per person for bookings made on the phone. A checked baggage allowance is included in your fare, view Reward Seat Baggage Allowances for details. Name changes are not permitted. Other changes, refunds and cancellation are permitted prior to travel and may incur a fee and any applicable fare difference. You may also be entitled to a refund under the Australian Consumer Law in certain circumstances. View the Velocity Rewards Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.
5. For more info on claiming your Income Protection premiums visit https://www.ato.gov.au/Individuals/Income-and-deductions/Deductions-you-can-claim/Other-deductions/Income-protection-insurance