Contact us - Income Protection

We don't want to leave you or your family in the lurch. We're by your side when you need us most.

This page gives you contact info for Virgin Income Protection. If you're here after hours and need some help, visit the FAQs section.

Impacted by Townsville Floods or Tasmania Bushfires?

To support our customers impacted by the floods in Queensland and the bushfires in Tasmania, we are waiving two months of insurance premiums and replacing any lost policy documents.

Premiums will be waived for payments that are due from 1 February 2019 and eligible customers can apply for the waiver until 31 March 2019.

The waiver will be available to existing Virgin Income Protection customers who reside in a flood affected area of Queensland or a bushfire affected area of Tasmania.

Eligible customers can apply before 31 March 2019 by calling our Customer Service Centre directly on 1300 814 990 or by sending an email to: expert@virginlifeinsurance.com.au.

Need additional support?

Translation Services

For our non – English speaking customers, we offer a free Translation and Interpretive (TIS) service through the Australian Government.

This can be accessed by calling TIS on 131 450. TIS will organise a translator for the language you require, then they will call us. Virgin Life Insurance will accept the full cost of the translation service.

Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your Virgin Life Insurance Customer Service Representative or Claims Case Manager.

National Relay Service

We use the National Relay Service (NRS) to ensure we are accessible to our customers who have a hearing or speech impairment.

To access a Virgin Life Insurance telephone number:

• TTY (Text Telephone) users - phone 133 677 then provide the Virgin Life Insurance phone number you wish to contact
  
• Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then provide the phone number you wish to contact
  
• Internet relay users - visit the National Relay Service website, http://relayservice.gov.au/making-a-call/ and provide the phone number you wish to contact.