SUPPORTING YOU WHEN YOU NEED IT MOST

Virgin Money Credit Cards

Given everything that’s going on in the world at the moment, we want to keep you up to date. At Virgin Money, we know that now more than ever your health, safety and financial stability are absolute priorities, which is why we have support available especially for you.

Some options are already at your fingertips as part of your Virgin Money Credit Card, and can help create some breathing room if you need it.

Important information

Keep in mind that there's often a balance between short-term advantages and longer-term impacts. While some of these options could be helpful in allowing you to reduce your payments now, it may take longer to pay off your debt and you may pay more interest in the long run.

Set up an automatic payment

Set up an automatic payment so you don't miss your due date

To avoid late fees on your account, you could set a recurring reminder in your phone or diary. Or you could set up a recurring payment to your account from your transaction account. Log on to Virgin Money Online.

Alternatively, set up a Direct Debit to automatically pay either your Closing Balance, or the Minimum Payment Due, plus any Overdue Amount and any Overlimit Amount, every month on the Minimum Payment Due Date from the bank account of your choice.

Download direct debit form  Upload completed form

Lower your payments

Lower your payments to the minimum amount

Did you know that you can reduce your monthly outgoings for a period of time if you need to, by only paying the Minimum Payment Due, as well as any Overdue Amount and any Overlimit Amount, by the Minimum Payment Due Date? If you do this, you will accrue interest on the remainder of your closing balance, however you’ll avoid any late fees while taking the pressure off for the short term.

Financial Assistance

We're here to help

If you're experiencing financial hardship and are finding it difficult to repay your Credit Card,  you can request for assistance by applying online. Visit the Financial difficulty support page for more information.

Fixed Payment Option

Check your eligibility for our Fixed Payment Option (FPO) Statement Instalment Plan

Currently, if you are paying interest, the APR for retail purchases is applied to your retail purchase balance on the card. That’s where the Statement Instalment Plan comes in to help. Here’s how it works:

Convert retail purchases

You nominate retail purchases from your last statement into an instalment plan.

Revised interest rate

We’ll apply a revised interest rate for those amounts.

Choose a repayment term

You choose a repayment term that suits you, of up to five years, and start repaying the amount in manageable monthly instalments. During the cycle in which the FPO is set up, you will be charged an initial interest charge on the main FPO balance.

How do I check if I’m eligible?

You would have received an email communication from us if you are eligible for the offer. Otherwise, log into your Virgin Money Online account at my.virginmoney.com.au then go to: Rewards & Offers > My Offers, or contact us to check your eligibility.

Things you should know:

It's important to remember that you'll still be required to pay the minimum due amount, overlimit  amount and any overdue amount that sits on your credit card outside of the FPO.

Please note:

  • During the cycle in which the FPO is set up, you will be charged an initial interest charge on the main FPO balance.
  • Subsequent cycles will have an instalment for each month of the term.
  • Interest will be charged on FPO from when the FPO is created until it is cancelled or repaid in full.
  • If, you fail to pay the minimum payment due and any overdue amount by their payment due date, interest at the retail APR will be charged on any unpaid instalment or initial interest charge component (and any interest calculated on them).
  • We may also cancel the FPO. If your FPO is cancelled, any main FPO balance will revert to the underlying balance type and the APR and interest calculation that relates to it.

Organisations available to help you through difficult times

National Debt Helpline

Financial counselling is a free, confidential service to assist people in financial difficulty. National Debt Helpline website also has easy to follow, step-by-step guides for tackling debt problems.

Lifeline

Lifeline provides Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Call Lifeline at any time on 13 11 14.

R U OK?

RUOK is a not-for-profit organisation helping inspire everyone to have regular, meaningful conversations to help anyone who might be struggling with life's ups and downs.

 

Other situations creating financial difficulty

If you are experiencing financial difficulty as a result of circumstances outside of COVID-19,  we have a Financial Hardship process, which supports customers in unique situations with personalised support.

If you need more or different support, you can read about our Financial Hardship assistance here.

If you have a question we haven't answered here, please contact us.