HOW TO MANAGE MY SUPER

You may have super sitting somewhere you can’t quite put your finger on. Not to worry! You’ll have the ability to find and consolidate your lost super within your online account.

If you’ve previously provided us with your tax file number simply give us permission to search for your other super accounts and we’ll consolidate them for you.

To find and reclaim your lost super using our super consolidation tool we’ll need to verify your identity by matching the details held on your super account with two identity documents in accordance to the SuperMatch User guide, so make sure you’ve got these handy before you start:

• Australian passport
• Australian driving licence
• Foreign passport (linked to an Australian Visa)
• Medicare card
• Centrelink concessional card
• Citizenship certificate

Need to check your details or provide your tax file number? Simply head to the ‘Personal details’ section of your online account.

Details don’t match? Not to worry, fill out our change of details form to get your details updated.

If you’ve got multiple superannuation funds, you could be paying a lot more than you need to. Not only for administration fees, but also for things like insurance. Consolidation of your funds could mean you have more money stowed away for retirement.

Consolidate your super

Virgin Money Super is all about flexibility and choice. You can switch easily between our super investment options as much and as often as you want for free, all from your online account. Join Virgin Money Super today and gain the freedom to control your future. Find out more about the benefits of switching your investment mix.

Keeping track of your insurance is simple. You can do it from your online account, on any device, no matter where you are.

As your personal insurance needs change, you can opt out of automatic insurance cover at anytime, if you don’t think you need it, or tailor your insurance to ensure you have the right level of cover in place.

Just login to your online account and head to the 'Insurance' section to update your insurance preferences. Alternatively, you can call our Customer Care team on 1300 652 770.

Simple super advice

If you need assistance in working out what type and what level of insurance is right for you get simple super advice from qualified financial advisers via our specialist helpline advice service.

Our helpline advise team can help you make decisions about which insurance option to choose. Call the team on 1300 652 770.

Find out more about our superannuation insurance offering.

One of the smartest ways to grow your super over the long term is to make regular contributions. There are many ways to make contributions, here’s a summary of them.

Employer SG contributions

This is the compulsory payment made by your employer if you’re a permanent or contract employee. By law, the minimum superannuation guarantee (SG) contribution rate is 11.5% of your salary or wage payments.

To tell your employer that you’d like your 11.5% employer SG contributions paid into your Virgin Money Super account, download the Super Choice form, sign it and pass it to your HR department.

Your employer usually needs to know the following information (or if you need to complete the ATO standard Choice form):

• Our Australian Business Number (ABN): 19 905 422 981
• Our Fund name: Virgin Money Super
• Our Unique Superannuation Identifier (USI): 19905422981701
• Our address: Virgin Money Super, GPO Box 4650, Melbourne VIC 3001
• Our Phone number: 1300 652 770
• Your Virgin Money Super member number.

Voluntary contributions

Making voluntary after tax contributions to your super could have a significant impact on your retirement savings. You can make after tax contributions at any time online via Bpay. Log in to your online account to check your Virgin Money Super BPAY® Customer Reference Number and BPAY® Biller Code under the ‘Contributions’ tab.

It is important you keep an eye on the contribution caps limits. For assistance on your contributions our helpline advise team can help you make decisions about the right way to make contributions to your super.

Don’t forget that if you make after- tax contributions and earn less than $60,400 a year (for the 2024/25 year), the Australian government may also contribute to your super (up to certain dollar limits).

You can find our more on contributions by reading our comprehensive contributions fact sheet.

Salary sacrifice

To salary sacrifice, all you need to do is ask your employer if they will pay some of your gross salary into your super fund. Remember your salary sacrifice contributions aren’t treated as taxable income, so income tax is not payable on the amount paid to the super fund. Your super fund however, will pay contributions tax on the contributions you make.

Spouse contributions

Most couples can make contributions on behalf of each other. To receive a spouse contribution into your Virgin Money Super account you’ll need to provide your spouse with your Virgin Money Super BPAY® Customer Reference Number (CRN) and our BPAY® Biller Code. Note that your BPAY biller code for spousal contributions is different to your personal code. These details are available in your online super account, or you can contact our Customer Care team on 1300 652 770.

We’ve put your key information on a single screen and you can transact online anytime, on your phone, tablet or desktop, to ensure your super is working as hard as it should be.

Your new online account will help you keep on top of the activity in an easy to read timeline which outlines what has happened, and when.

What can you do from your online account?

• Check your current super account balance and see how your super is tracking;
• Change your investment mix;
• Check your super performance;
• Search for and consolidate your super;
• Find lost super;
• Manage your insurance options;
• Update your contact details.

With Virgin Money Super you have three options to nominate a beneficiary.

Option 1: Binding nomination 
A binding nomination gives you the power to determine who should receive your death benefit. If your nomination is valid, the Trustee must pay your death benefit in accordance with your nomination.

If your nomination isn’t valid, your death benefit will be paid to one or more of your dependants and/or your estate, at the Trustee’s discretion.

In order to be valid and binding:

• Your nomination must be signed by you in front of 2 witnesses aged over 18 who aren’t beneficiaries, and delivered to us.
• You can only nominate your dependants to receive your super benefit.
• You’ll need to send us your completed and signed Binding Death Benefit Nomination form.

You have the option of choosing:

• A three year lapsing binding death benefit nomination, which will automatically expire after three years, or
• A non-lapsing binding death benefit nomination

Option 2: Preferred (non-binding) nomination 
By selecting this option, the Trustee will consider your preferred nomination, however the Trustee has the discretion to pay your death benefit (in proportions it determines) to any one or more of the dependants of your estate. You can update your preferred beneficiary nominations from your online account under the ‘Beneficiaries’ tab.

Option 3: No nomination 
If you don’t make a nomination or you make an invalid binding nomination, your benefit will be paid to one or more of your dependants and/or your estate. This is at the Trustee’s discretion.

For more information on the nomination of beneficiaries, see the beneficiaries fact sheet.

As of 1 July 2019, all super funds are required to move member accounts to the ATO for consolidation if they are inactive for a continuous period of 16 months, and have a balance of less than $6,000 and do not hold current insurance cover through your super.

Your super account will be deemed inactive, if within the last 16 months, all of the below statements are true:

• There have been no contributions and/or rollovers received, 
• you have not changed Investment options,
• you have not changed your binding beneficiaries, 
• you have not made a change to your insurance cover, 
• you do not owe an amount of money*, and;
• you have not opted out of having your super account transferred to the ATO.
  

* In limited circumstances your account may owe money to the trustee, for example, through a family law split.

The process of determining accounts for ATO consolidation occurs on 30 June and 31 December each year.

You can opt out of having your super account transferred to the ATO by calling the Customer Care Team.