What is remediation funds owed?

Remediation funds could be underpaid interest, incorrectly charged fees or compensation – and if that’s the case we’d like to apologise for the error, and make things right, by rehoming these funds with owners who we know would like them back.

If we are fixing an error, we will contact you to let you know and give you a refund of any money we owe you. However, we may not be able to get in touch with you because you no longer bank with us or you’ve moved house and have not updated your contact details.

Please fill out a simple form below and we will begin to investigate and if correct, claim. 

Submit a request


  • What happens next?

    Group Customer Remediation will respond to your enquiry within 15 business days. If you are identified as being owed remediation funds, proof of identify & account ownership will be required to approve your claim. These documents will be requested upon notification if your enquiry is successful.

    If you have received a letter from Virgin Money directing you to complete a Remediation Funds Owed enquiry, please input your Unique Identifier Code in the Additional Information text box. The Group Customer Remediation Team will respond to your enquiry within 15 business days.

  • How will this affect my tax return?

    Certain payments may have tax implications.  It is best to speak to a registered tax advisor or visit The Australian Tax Office website for general information.

  • How VMA keeps your data safe?

    Keeping your data and finances safe from scams and fraud is our priority.

    As a Virgin Money customer, you can be assured that our team is doing everything we can to keep you protected from fraud and scams. 

    Click here for further information and a list of frequently asked questions. 

  • What VMA does to keep you safe online?

    To help you understand how and why customer information is stored, and how we keep your information safe, we’ve laid it out in our Privacy and Security Policy