Using your online account

Is it safe to use Virgin Money Online to manage my Accounts?

A. Yes

You're Protected

We’ll always do everything we can to keep your online transactions safe and secure. We’ve invested in 128 bit SSL technology and we’ve a range of security initiatives in place that are part of our ongoing commitment to making your online activity as safe as it can be. When using Virgin Money Online any communications you send to or receive from our secure system is specially encrypted to make sure all of the data stays completely confidential. As soon as you sign in to Virgin Money Online the page will tell you the last date and time you signed in. If you notice any unusual activity, give us a call immediately on 13 37 39.

Added protection

We use a digital certificate so you can check the identity and authenticity of our websites. You’ll find it by clicking the Padlock Icon in the Status Bar at the top of the page. When performing certain functions you will also be asked to enter your One-Time PIN (OTP) for added security.

And we’re looking out for you 24/7

Virgin Money Online is monitored by our dedicated team of security personnel around the clock. They consistently look for ways to make our site safer and maintain all of our internet services so they’re always available when you want to use them. If you suspect your Account has been compromised in any way, call us immediately on 13 37 39, or +61 2 8288 2222 if you’re outside Australia.

You’ll find more about online security at the websites of:

• Australian Cyber Crime
• Australian Competition and Consumer Commission – Scamwatch
• Australian Securities & Investment Commission

How to register for an online account

Setting up your Virgin Money Online account is easy. Once you’ve received your card, have your mobile phone handy and go to my.virginmoney.com.au and click on the 'First time here? REGISTER' button.

Then click on the Credit Card Icon and follow the steps, complete the required information then enter a One Time PIN which we'll send to the mobile number you advised us during your application. You'll be up and running in minutes.

If you need to change your mobile number please call our Customer Care team on 13 37 39 and they'll assist you, it's important to know that should you wish to change your mobile number during the set up process you will not be able to set up your online account for 3 days as we do impose a security freeze to the account.

If you’re an Additional Cardholder we’ll need to have your mobile number on file prior to you being able to set up your online account. Give our Customer Care Team a call on 13 37 39 and once we have your mobile number listed, you can then go ahead and set up your online account as shown above.

See more FAQ's on how to complete transactions in your online account.

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Update your documents online

You can submit forms and requests quickly and securely using Virgin Money Online Document Upload. How this works

what can be managed online

Here’s a list of some of the transactions you can manage online:

• View account details and activity
• Set up or change your ATM PIN
• Download account activity
• View up to 2 years of statements
• Update your statement preferences
• Pay bills via BPAY
• Update your contact details
• View and accept any customer offers
• View your rewards activity
• Change your user id or password

See more FAQ’s on how to make the most of your online account.

Setup or change your ATM PIN

You can change your card PIN using the Virgin Money app by selecting Profile > Manage cards > Change your card PIN, enter a new PIN, confirm this new PIN. You will then be sent a One Time PIN to verify the change. The change of PIN is effective immediately.

Alternatively, you can change your card PIN online via the following steps:

1. Sign in to Virgin Money Online and go to Services > My Profile > Change ATM PIN. Enter your One Time PIN (OTP) (if required)
2. On the Change ATM PIN page, enter your new ATM PIN in the field provided, then re-enter it again to confirm
3. Click 'Change PIN' to validate.

To change your PIN, you don't need to know your current PIN.

If you have Additional Cardholders they’ll need to set up their own Virgin Money Online account. To do this we will need to have their mobile number on file, so give our team a call on 13 81 51. Once we have their mobile number listed, they can then go ahead and set up their online account using their card details and then set up or change their card PIN.

Updating your contact details

It's really important to keep us up to date with your contact details, especially your email address as this is where we'll send your monthly card statement and also any other important information relating to your accounts.

To make changes to your contact details, give The Virgin Money Credit Cards Team a call on 13 37 39, they're available 8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays.

Paying bills with BPAY

You can make one-off bill payments with BPAY® through the Virgin Money Credit Cards Mobile App or Online.

Log into your Virgin Money Online account, select Pay & Transfer then 'Pay A bill'

Note:

• Payments submitted before 6:00pm AEST/AEDT on a business day are usually received in one business day.

• Payments submitted after 6:00pm AEST/AEDT or anytime on a weekend/public holiday are usually received in two business days.

• It’s important to know that not all billers accept bill payments via credit card via BPAY. As a general rule if a biller charges a surcharge for credit card payments, then BPAY is not allowed. You can check if your biller accepts credit card payments via BPAY at bpay.com.au. Find your biller then check what payment methods they accept.

®BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Managing your Velocity Points

As a Velocity Member, the Velocity Points you earn¹⁰ on your Virgin Australia Velocity Flyer or High Flyer Credit Card through day to day spending will be sent to your Velocity Frequent Flyer Account at the end of each statement period. If you’d like to find out how many Velocity Points you’ve earned for that month, you can either:

• Log into Virgin Money Online at my.virginmoney.com.au, then go to: Rewards and Offers > Rewards History where you can see the points we have sent to your Velocity account.
• View your Velocity Account at velocityfrequentflyer.com by logging in with your Velocity Membership Number

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Managing your Virgin Money Points

View your points balance, find ways to boost your earn, and redeem your Virgin Money Points through the Rewards Hub on the Virgin Money App.

Looking for more information? Find out more about Virgin Money Rewards here.

How to stay safe online

how to complete transactions in your online account.

Before you sign in

• Protect your computer and information with some easy-to-use tools such as firewall programs, email filters, anti-virus software and spyware filters
• Review your statements as soon as you get them and let us know right away if you notice anything suspicious or unexpected
• We'll never send you emails containing links. It's important you never click on any links to Virgin Money Online from an email
• Always sign in by typing my.virginmoney.com.au into your browser.

While you're signed in

• Before you submit any information through a website, look for the "padlock" icon on your browser's status bar, or check that the website address starts with https:// and not just http://. This means your information is in a secured session
• If you notice a discrepancy in the date or time of your last sign in, let us know immediately. Give us a call on 13 37 39, or +61 2 8288 2222 if you're outside Australia (Your sign in information is at the top of the after you sign in.)
• Misspelled words either in the email message or within the website may signal a potential scam
• Always exit Virgin Money Online by clicking on the Sign Off option, don't just close your browser

We'll never send you emails asking you to verify your personal or account information. If you receive any emails asking for your details, don't reply to them. If you suspect your account has been compromised in any way, call us immediately on 13 37 39, or if you are overseas, so that this call is at no cost to you, please call us reverse charges via the operator in the country you’re travelling in, then +61 2 8288 2222.