Your online security is important to us
Optus data breach
Keeping your data and finances safe from scams and fraud is our priority. As a Virgin Money customer, you can be assured that our team is doing everything we can to keep you protected from fraud and scams.
Our Virgin Money teams in our Customer Contact Centre are here to help and will work with customers to quickly take action.
Click here for a list of frequently asked questions.
About our online security
Here's a few things we're doing to protect your personal information and financial transactions.
Keeping yourself safe online
You play an important part in protecting yourself online - here's a few things you can do to protect your personal information and financial transactions.
Be sure you’re dealing with Virgin Money
Fraudsters may try to imitate Virgin Money to steal your personal information - follow these tips to be sure you are always dealing with us.
Internet Browser and Operating System (OS)
To ensure you have the best experience using the Virgin Money website, please ensure your computer / browser meets the following minimum requirements.
Credit Card mobile app
To ensure you have the best experience using our Virgin Money Australia mobile app, please ensure your mobile device meets the following minimum requirements.
Currently only for Credit Card customers.
Frequently Asked Questions: Optus Data Breach
- What are you doing to protect my account?
What suspicious activity should I be looking out for?
As cyber threats are increasing, there are steps that each of us can take to protect ourselves and our finances.
Stay alert and look out for:
- Unprompted contact via phone, email, SMS, or social media from unknown or unrecognised persons.
- A sense of urgency for payment or action to update or provide your details or personal information.
- Unusual communications style, using poor grammar or spelling, or calling on a delayed or distorted phone line.
- Suspicious transactions on your account.
Being scam safe:
While we will be there with you every step of the way, there are steps that you can take to protect yourself:
- Do not click on any hyperlinks sent in email, SMS, or on social media and never enter your username or password details on a link that you’ve been sent.
- Do not provide any of your passwords to third parties.
- Set a low transfer limit on your bank accounts.
- Go direct to the source, or check with family or other trusted persons to see if the interaction you’ve had is legitimate.
- Where it is available, use PayID to confirm the recipients name.
- Set up transaction alerts so you can track if there is activity on your accounts.
I am an Optus customer and my details were compromised as a result of the breach, what do I need to do?
We understand that Optus has engaged the cybersecurity company IDCare to support Optus customers whose data has been exposed.
We can assist you during this time by applying extra security measures to your accounts so you can feel confident they are secure.
Please be assured our teams will do what we can to keep you protected and monitor for suspicious activity.
If you are an Optus customer we encourage you to visit their website for latest updates and advice on replacing identification documents.
If I have questions or notice suspicious activity, how do I contact someone?
Our local Customer Contact Centre team are trained to identify threats and will work with customers to quickly take action to protect your information and funds.
To report a scam or fraud, call us straight away on 1800 701 997 or contact our team through the Secure Chat feature in the Virgin Money app.
Keep up to date with the latest online security information, you can refer to the following reputable sources:
- The Australian Cyber security Centre (ACSC):
- The Attorney-General’s Department (Australian Govt): Protecting and recovering your identity
- Australian Competition & Consumer Commission (ACCC): Scamwatch