Important Information

We’re committed to supporting you during these uncertain times. With COVID-19 our contact centre operating hours have temporarily changed.

We’re currently experiencing an increased volume of calls and waiting times may be higher than usual. You can still maintain your policy, or lodge a claim 24/7 using the Virgin Insurance Hub

How to make a claim

Making a claim online
24 hours a day, 7 days a week
Virgin Insurance Hub
For new and existing claims
Mon to Fri 8am to 5pm, Sat 8am to 2pm (AEST)
1800 662 884

About the claim process

Our claims team will do their best to ensure your experience is as hassle-free as can be to avoid any inconvenience to you and your family.
We may need to arrange an assessor to inspect the damage to your house and help organise repairs or replacements of damaged items.