Contents Insurance

This information relates to Virgin Home and Contents Insurance policies issued by Auto and General Insurance Company Ltd purchased before 2 October 2025.

What is contents insurance?

Contents Insurance covers valuables like appliances, furniture, jewellery and more against loss or damage from insured events such as storms, theft or fire (including bushfire).

While you'll need Building Insurance to protect the building itself, Home Contents Insurance can cover your important personal belongings if one of these unfortunate insured events occur.

What's covered?

What's covered with your contents insurance?

You should have peace of mind knowing all the things that make home feel like home are insured.

That’s why our contents insurance offers cover for life’s unscripted moments, like:

Fire
Explosion
Theft or attempted theft
Malicious damage, vandalism, riot or civil commotion
Breakage of glass, ceramic and sanitary fixtures

Storm and rainwater
Lightning
Earthquake or Tsunami
Escape of liquid (e.g. pipes, drains, etc)
Impact at home (e.g. fallen tree/branch)

Benefits	Cover limits
Repair or replacement of your home building
Repair or replacement of your home contents	Limits apply to certain items. See PDS.
Legal liability	Up to $20 million
Temporary accommodation	Up to 10% of sum insured, up to 12 months
Debris removal and extra rebuilding costs	Up to 10% of sum insured
Funeral expenses	Up to $7,000
Modifications to home	Up to $5,000
Mortgage discharge costs
Contents temporarily removed	Up to 20% of sum insured
Contents lost or damaged in transit	Up to 20% of sum insured
Replacement of locks and stolen keys	Up to $1,000
Unattached equipment	Up to $500
Visitors’ uninsured contents	Up to $500
Food spoilage	Up to $500

This is a brief summary only. Conditions apply. Full details are contained in the Product Disclosure Statement (PDS).

Optional covers

Add-ons to your contents insurance policy.

Looking for extra coverage on your contents insurance cover? Tailor your cover with our optional extras:

Flood Cover^#
Personal Effects Cover
Motor Burnout Cover
Accidental Damage Cover
Commercial Storage

# The addition of Flood Cover to a policy is subject to our underwriting criteria.

For full details on this product please see the Product Disclosure Statement (PDS).

Contents insurance for renters

Not a homeowner? You can cover your contents too! Renters can take out contents insurance with Virgin Money. Even if you don’t own your home, you can still enjoy peace of mind knowing your possessions and valuables are covered in the event of unforeseen circumstances.

You may not need to worry about insurance for the building you’re living in if you’re renting. But the furniture, clothes and precious personal items are all your own responsibility. If the worst happens and your home and belongings are damaged in a theft, storm or fire, it’s essential that you’re covered.

Need to make a claim on your contents insurance?

No sweat! We’ve made the claims process simple and easy so you can rest easy knowing your contents are covered. You can get in touch with one of our helpful claims team members 24/7.

Learn more about making a claim on your contents insurance.

Contents Insurance FAQs

What is covered by contents insurance?

Contents insurance covers your personal valuables and household items against loss or damage due to an insured event. This can include the cost of repairing or replacing a damaged item, accidental breakage of glass and more.
What does “contents” mean?

Contents simply means the items and valuables that you own! With contents insurance, these valuables are covered for loss or damage due to unexpected circumstances. These can include theft, natural disasters and more.
How much contents insurance do I need?

The contents insurance policy you decide on and the amount in which you are insured for will depend on you. There are a number of factors that will determine how much you need. These factors include: your budget, the value of your belongings and how much you would like insured.
How much is contents insurance?

The cost of your contents insurance policy will depend on a number of factors that are specific to you. These factors include: your budget, the value of your belongings and how much you would like insured.
Is contents insurance worth it?

When deciding if contents insurance is worth it for you, you should consider the value of your personal belongings. The higher the value the more you have to lose. It can be very worthwhile making sure the possessions you value the most are covered with financial protection against loss or damages.
Can I get contents insurance in a shared house?

Yes, you can get contents insurance in a shared house with Virgin Money. Your belongings are covered for theft or damage, provided they are stored in secure shared areas, like common rooms, garages, or storage spaces within your residence.