Contact Us - Credit Cards

This page gives you contact info for our Credit Cards and there’s also our FAQ section that may help answer a question or two.

 

General enquiries and lost & stolen cards
Our team is available 24 hours a day, 7 days a week. 13 37 39
If you are overseas, please call us on one of the numbers listed below.
For customer service & Lost and Stolen cards +61 2 8288 2222
For declined credit card transactions and Verified by Visa +61 2 8225 0838
Applicants
Apply over the phone: 
Mon to Fri 8am to 7pm, Sat 8:30am to 5:30pm (Sydney time).
13 37 39
Continue your saved application Retrieve saved application
Check your application status Check application status
Upload your supporting documents Upload documents
Email your supporting documents:
You should be aware that email is not a secure 
communications channel and this in an unmanned 
email address for documents only.
applications@my.virginmoney.com.au
Post your supporting documents

Virgin Money Cards
Reply Paid 1625
Sydney, NSW 2001

Existing customers
Our Customer Care Team is available 24 hours a day, 7 days a week 13 37 39
If you are overseas, please call us on one of the numbers listed below.
For customer service & Lost and Stolen cards +61 2 8288 2222
For declined credit card transactions and Verified by Visa +61 2 8225 0838
Experiencing Financial Hardship?
View more information on how we may be able to help.
1800 255 304
To send us a secure email to discuss your account please send us a message via the secure mailbox in your online account log into your online account
If you have a question regarding your credit card, such as 'how to make payments', 'what's our Bpay code' or 'how to change your card PIN', why not check our FAQs which may help answer a question or two.
Would you like to give us some feedback?
Before you send us an email, it is important 
to note: For security reasons, NEVER include 
any personal information in your email such as 
account numbers, date of birth etc. Emails are 
not secure communications unless sent within 
your Virgin Money Online account as noted above.
expert@virginmoney.com.au
Need to send a written complaint

Virgin Money Customer Advocacy Unit
GPO Box 5208,
Sydney NSW 2001

Make a credit card payment by cheque
This address is for credit card payments only.

Virgin Money
GPO Box 4299
Sydney 2001

Accessibility services
National Relay Service relayservice.gov.au
Internet Relay Users iprelay website and 
request +61 2 8288 8888
Telephone Typewriter (TTY) Users Call 133 677 and 
request +61 2 8288 8888
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