Find important information and answers to frequently asked credit card questions.

FAQ's & Support

General enquiries or
Lost & stolen cards
General enquiries and lost & stolen cards
Our team is available 24 hours a day, 7 days a week. 13 37 39
If you are overseas, please call us on one of the numbers listed below.
For customer service & Lost and Stolen cards +61 2 8288 2222
For declined credit card transactions and Verified by Visa +61 2 8225 0838
Client Lifecycle Team

If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team on the below options.

Applicants
Applicants
Continue your saved application Retrieve saved application
Check your application status online
Check application status
Upload your supporting documents Upload documents
Email your supporting documents:
You should be aware that email is not a secure 
communications channel and this in an unmanned 
email address for documents only.
applications@my.virginmoney.com.au
Post your supporting documents

Virgin Money Cards
Reply Paid 1625
Sydney, NSW 2001

Existing customers
Existing customers
Our Customer Care Team is available 24 hours a day, 7 days a week 13 37 39
If you are overseas, please call us on one of the numbers listed below.
For customer service & Lost and Stolen cards +61 2 8288 2222
For declined credit card transactions and Verified by Visa +61 2 8225 0838
Experiencing Financial Hardship?
View more information on how we may be able to help.
1800 255 304
To send us a secure email to discuss your account please send us a message via the secure mailbox in your online account log into your online account
If you have a question regarding your credit card, such as 'how to make payments', 'what's our Bpay code' or 'how to change your card PIN', why not check our FAQs which may help answer a question or two.
Make a credit card payment by cheque
This address is for credit card payments only.
Virgin Money
GPO Box 4299
Sydney 2001
Feedback or complaints
Feedback or complaints relating to your Credit Card
Would you like to give us some feedback?
13 37 39
Would you like to lodge a complaint?

How to lodge a complaint
relating to your Credit Card

Accessibility services
Accessibility services
National Relay Service If you are Deaf, hard of hearing, or have a speech/communication difficulty you can contact us using the National Relay Service by:
Step 1 Contacting the NRS through your preferred call channel detailed on NRS call numbers and links.
Step 2 Providing the NRS with our phone number 13 37 39 and they will assist you to speak with us.
Customers who have difficulties understanding written or spoken English

Learn how our interpreters can help you with information on our products and services.

At Virgin, we recognise that you may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 13 37 39, and we can arrange for an interpreter to help you (subject to availability).

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