CONTACT US
Transaction & Savings Accounts
Find support, contact details & important information.
This page gives you contact info for our transaction and savings account teams. If you opened your savings account prior to 2016 please be sure to select the correct tab below to get to the right team.
Find important information and answers to frequently asked transaction & savings account questions.
If you’re currently experiencing problems with making calls to any of our teams or logging into your online accounts – check out our current system status page to see if there is a known outage that may be affecting you.
| General enquiries | |
|---|---|
| The easiest and most secure way to contact our team is to use the secure chat feature within the Virgin Money mobile app. | Head to: Profile > Help & Support > Contact Us |
If you really do need to talk to us, our team is available 8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays. |
13 81 51 or +61 7 3022 5430 |
To report your debit card lost or stolen 24 x 7 The fast and easy way to report your debit card lost or stolen is by using your Virgin Money app, head to the card management or help and support screens and you can do it all from there, including ordering your new card |
13 81 51 or +61 7 3033 5058 |
Don’t recognise a transaction, our team is available 8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays. |
13 81 51 or +61 7 3033 5059 |
| Feedback or complaints relating to your Virgin Money account | |
Would you like to send us some feedback? For existing customer please use secure chat within your mobile app |
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Would you like to lodge a complaint? |
How to lodge a complaint relating to your Virgin Money account |
| Accessibility services | |
| For customers who have hearing and/or speech impairments to make and receive phone calls, or who may have difficulty speaking English, we can be contacted through the National Relay Service. | |
Internet Relay Users |
and request 07 3022 5430 |
Telephone Typewriter (TTY) Users |
Call 13 36 77 and request 07 3022 5430 |
Customers who have difficulties understanding written or spoken English |
Language, Translation and Interpreting services website OR Call 1800 131 450 and request 07 3022 5430 |
| Customer detail verification | |
I’ve been contacted by Virgin Money. How do I know it’s genuine? At Virgin Money, it is important to ensure that the personal information we have on file for our customers is accurate and current. In order to comply with regulatory requirements, Virgin Money is required to perform ongoing reviews of our existing customers on a periodic basis. We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal. If you've received a call, email or SMS about this please confirm or update your details now using one of the given options.
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Call 07 3022 5430 or +61 7 3022 5430 if overseas |
| Client Lifecycle Team |
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If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team on the below options.
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Below gives you contact info for customers who opened the Virgin Online Saver account prior to 2016. Existing Virgin Saver customers can manage their account online 24 hours a day, 7 days a week.
| Existing customers | |
|---|---|
| Our Customer Care Team is available 24 hours a day, 7 days a week |
13 37 39 |
| If you're calling from overseas | +61 2 8288 2222 |
| Email us your feedback or ask a question | expert@virginmoney.com.au |
| To send a written complaint | Virgin Money Customer Advocacy Unit |
| Accessibility services | |
|---|---|
| National Relay Service | relayservice.gov.au |
| Internet Relay Users | iprelay website and request +61 2 8288 8888 |
| Telephone Typewriter (TTY) Users | Call 133 677 and request +61 2 8288 8888 |