Contact Us – Transaction & Savings Accounts
This page gives you contact info for our transaction and savings account teams. If you opened your savings account prior to 2016 please be sure to select the correct tab below to get to the right team.
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Important stuff
The Virgin Money Boost Saver variable interest rate is made up of a standard rate of 0.05% p.a. plus a bonus rate of 1.45% p.a. when the Monthly Criteria are met (outlined in the full terms and conditions) on the Virgin Money Go Account in the previous month.
The Virgin Money Grow Saver variable interest rate is made up of a standard rate of 0.05% p.a. plus a bonus rate of 0.95% p.a. that is applied when you make at least 1 deposit into your Grow Saver and make no more than 1 withdrawal during that month.
The Virgin Money mobile app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Prepared by Virgin Money Australia, a division of Bank of Queensland Limited ABN 32 009 656 740 Australian Credit Licence AFSL 244616, the issuer of the transaction and savings accounts. Information provided is of general nature only and does not take into account your personal financial situation, needs or objectives. As we don’t know your financial needs, we can’t advise whether the products will suit you and prior to making any decision you should obtain and consider the relevant terms and conditions of each product before making any decision about whether to acquire or continue to hold it. For full terms and conditions, including information on eligibility criteria and fees and charges click here.
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Things you need to know
You will earn 8 Virgin Money Points for any debit card purchase, direct debit or BPAY payment on your Virgin Money Go Account if you have met your Monthly Criteria in the previous month. The Monthly Criteria vary by age and includes a minimum deposit and minimum number of transactions each month that must be made into a Virgin Money Go Account that is issued in the same name. Monthly Criteria:
- If you are 25 years and older, deposit $2,000 or more into your Go Account from another financial institution (such as your salary), and make at least 5 debit card purchases, direct debits or BPAY payments in the previous month which settle in that month (not pending)
- If you are between 18 and 24 years, deposit $1,000 or more into your Go Account from another financial institution (such as your salary), and make at least 5 debit card purchases, direct debits or BPAY payments in the previous month which settle in that month (not pending)
- If you are between 14 and 17 years, no Monthly Criteria apply in order to earn the benefit.For customers who open a Virgin Money Go Account jointly with another person, the points will be split and evenly allocated to both joint account holders of that account once the Monthly Criteria has been met. For further information refer to our Virgin Money Rewards terms and conditions.
The Virgin Money Boost Saver Highest Variable Interest Rate is made up of a Base Rate of Interest 0.05% p.a. plus a Bonus Interest Rate of 1.45% p.a. when the Monthly Criteria are met (outlined in the full terms and conditions) on the Virgin Money Go Account in the previous month.
The Virgin Money Boost Saver Bonus Interest Rate applies up to the aggregate balance of $250,000 across all Boost Savers that are held in the same name. It is applicable for any month, where the Monthly Criteria were achieved on your Go Account in the immediately preceding month. The Monthly Criteria below must be made into a Virgin Money Go Account that is in the same name as your Boost Saver:
- If you are 25 years and older, deposit $2,000 or more into your Go Account from another financial institution (such as your salary), and make at least 5 debit card purchases, direct debit or BPAY payments in the previous month which settle in that month (not pending)
- If you are between 18 and 24 years, deposit $1,000 or more into your Go Account from another financial institution (such as your salary), and make at least 5 debit card purchases, direct debit or BPAY payments in the previous month which settle in that month (not pending)
- If you are between 14 - 17 years, no Monthly Criteria apply in order to earn the Bonus Interest Rate.Subject to the terms and conditions of the Virgin Money Rewards program available here.
The Grow Saver Bonus Interest Rate is unlocked for any calendar month where the below criteria are met during that month:
- Make at least 1 deposit into your Grow Saver; and
- Make no more than 1 withdrawal (including any internal transfers or Pay Someone transfers) out of your Grow Saver
Welcome Bonus: New Virgin Money Go Account customers will receive 5,000 bonus Virgin Money Points when they make at least one purchase which settle in that month (not pending) with their Virgin Money Go Account or make a direct debit or BPAY payment in the first 30 days from account opening. For customers who open a Virgin Money Go Account jointly with another person, the points will be split and evenly allocated to both joint account holders of that account once the Monthly Criteria have been met. Virgin Money reserves the right to amend or withdraw this offer at anytime without notice. For further information on the Virgin Money Rewards Program refer to our terms and conditions. Offer ends 31 August 2022.
Round-ups are transfers that you can elect to activate on your Go Accounts. By enabling this feature on your Go Account, funds are transferred from the selected Go Account to your nominated savings account each time you make a debit card transaction. The amount of the transfer will be up to the nearest $1 of the amount that the transaction takes place. Round-up transactions will not take place if by making the transaction your account would be Overdrawn. You can disable the round-up feature through the Mobile app at any time.
Click here for a list of compatible Apple Pay devices
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Samsung Pay is only compatible with selected Samsung devices. For full list of compatible devices, click here.
Google Pay is a trademark of Google LLC. Google Pay is currently only available on the Virgin Money Go account. It is not available on Virgin Money credit cards.
For customers who open a Virgin Money Go Account jointly with another person, points earned on purchases, direct debits or BPAY payments will be split and evenly allocated to both joint account holders of that account. Any Bonus Points you earn through meeting conditions of a special offer that is made to you will not be split and the full amount of Bonus Points will be allocated to you.
Under the Australian Government’s Financial Claims Scheme (FCS), certain deposits are protected up to a limit of $250,000 for each account holder. The FCS limit of $250,000 applies to the total sum of all bank accounts held with Bank of Queensland Limited (ABN 32 009 656 740) or one of its subsidiaries, including accounts you hold with Virgin Money, BOQ and BOQ Specialist. Please visit apra.gov.au for further information on the institutions and types of accounts covered.
From time to time we may offer you the ability to earn Bonus Points or other benefits with selected partners. Specific offer terms will be set out individual conditions at the time the offer is made to you.
Earn 5,000 bonus Virgin Money Points when you introduce a Successful Referral who meets the Welcome Bonus Criteria. Welcome Bonus Criteria is subject to change. To view the current offer and criteria click here. A successful referral must meet the following criteria: Any referred individual must be
· a person who has at not time previously held a Virgin Money Go Account or Virgin Money Grow Saver and who:
· has used a unique referral link that is provided by Virgin Money as part of the Refer a Friend program which was shared by you.
Bonus points will be allocated within 5 business days to you and your friend once your friend meets the eligibility criteria. While there is no limit to the number of friends you can refer under our Refer-a-Friend program, you will only receive bonus points for the first five (5) successful referrals you made in any month. A successful referral only qualifies you to receive one lot of 5,000 bonus points, irrespective of whether the person opens a single or a joint account. This offer cannot be used in conjunction with any other offer codes.
IMPORTANT: Please share your referral link responsibly and only refer close friends and family who might be genuinely interested in a Virgin Money Go Account. Specifically, you must not “spam” other individuals to open a Virgin Money Go Account via unsolicited email, direct mail, newsgroups, message boards, or any other means for purposes of referring a friend. You will only make direct referrals without using any merchant site, keyword bids, black hat SEO, paid advertisements (e.g., pay per click), or other similar methods. You must comply with all applicable laws and regulations, including without limitation those related to the Spam Act 2003 (Cth), trademark, and privacy laws.
We reserve the right to disqualify you from participating in any referral promotions if, in our reasonable opinion, you violated any of these terms, and you will forfeit all Virgin Money Points that have been allocated to your Points balance. We reserve the right to amend or withdraw this offer at any time without notice, provided that any Points that you have earned prior to such change or withdrawal will be subject to the terms that were in effect at the time it was earned.
You may redeem your points for a cash amount in AUD to be credited to your Virgin Money Go Account, Virgin Money Boost Saver or Virgin Money Grow Saver. Once the funds have been credited to an account they cannot be reversed to Points.
Pay with points is available for eligible transactions made within the last 90 days. The full list of eligible transactions can be found in the Virgin Money Rewards Terms and Conditions. You must have sufficient points to be able to redeem the total value of the purchase through Pay with points. If you redeem your points, we will credit a cash amount equal to the selected transaction into your Virgin Money Go Account. Once the funds have been credited to an account, they cannot be reversed to points.
Gift Cards or Vouchers are administered by Ascenda Australia Pty Ltd and are subject to the Ascenda Terms and Conditions. Requested Gift Cards are subject to separate terms and conditions made available at the time of requesting the Gift Card. Once points have been redeemed for a Gift Card, the Gift Card cannot be returned. Expiry dates will apply.
Subject to any conditions we may specify from time to time, you can transfer any Virgin Money Points that you hold in your Rewards Account to another person's Reward Account, provided they have registered for the Virgin Money app.
Offer available while stocks last and limited to one case per household. Valid for new Virgin Wines customers only. Cannot be used in conjunction with any other Virgin Wines offer. $138 savings and free delivery applies to mixed case only – worth $258. RRP of the reds case is $ 249 with savings of $129. RRP of the whites case is $251.97 with savings of $131.97. RRP is as provided by the wineries at time of printing this offer. If a wine becomes unavailable, a similar wine of equal or greater value will be supplied. If you are unhappy with the substitute you can request a refund. Wine chiller bag is available until sold out. All wines are covered by our guarantee - If you don’t like a wine for any reason Virgin Wines will refund you in accordance with our terms and arrange to collect the wine at our cost. No sale contract is formed, and your order is not accepted until we dispatch the product(s) to you. You must be 18 years of age or over to order wine from this site. Wine will not be delivered to persons under the age of 18 years. We do not deliver to parcel lockers and unfortunately, due to rising delivery costs and current liquor laws we are unable to deliver to the Northern Territory. Most orders are fulfilled within a week, but please allow a few extra days if you live in a remote area. Our full terms and Conditions of sale apply to this offer and are available here: www.virginwines.com.au/terms or call us on 1300 712 870. © 2021 Wine People Pty Ltd. LIQP770016550. Level 2, 407 Elizabeth Street, Surry Hills, NSW 2010. All rights reserved.
Standard 12 month membership prices start from $1,872 (more information on memberships is available on Virgin Active’s website). Partner terms and condition apply. To view terms and conditions relating to this corporate offer, and Virgin Active’s standard 12 month membership terms, click here.
Earn 5,000 bonus Virgin Money Points when you open your first Virgin Money Go Account and meet the Welcome Bonus criteria:
(2) make at least one debit card transaction that is settled (not pending), direct debit or BPAY payment on your Virgin Money Go Account in the first 30 days of account opening; and
(3) you must a person who does not currently or has not previously held a Virgin Money Go Account or Virgin Money Grow SaverBy opening an a new Virgin Money Go Account and using the unique referral link that was shared by the referrer as part of the Refer a Friend program, and provided you meet the Welcome Bonus Criteria, the person who referred you may be eligible to earn a referral bonus of 5,000 Virgin Money Points. If you already have the Virgin Money app, you can open a new Go Account via the app and manually enter the referral code shared by the referrer.
For customers who open a Virgin Money Go Account jointly with another person under the Refer a Friend program, we will only award one lot of 5,000 bonus points and the points will be split and evenly allocated to both joint account holders of that account once the successful referral criteria have been met. This offer cannot be used in conjunction with any other offer codes. Virgin Money reserves the right to amend or withdraw this offer at any time without notice.
Hotel booking made through the Virgin Money Rewards Program are operated by Ascenda Australia Pty Ltd and subject to Ascenda’s additional Booking and Travel Terms. Individual hotel bookings may be subject to further terms and conditions stipulated by Ascenda’s travel partners. These additional terms will be made available to you by Ascenda at the time the relevant booking is made. Points earned from making a Hotel Booking will be credited to your account within 24 hours after the completion of your hotel stay.
Under the Australian Government’s Financial Claims Scheme (FCS), certain deposits are protected up to a limit of $250,000 for each account holder. The FCS limit of $250,000 applies to the total sum of all bank accounts held with Bank of Queensland Limited (ABN 32 009 656 740) or one of its subsidiaries, including accounts you hold with Virgin Money, BOQ and BOQ Specialist. Please visit apra.gov.au for further information on the institutions and types of accounts covered.
Virgin Money reserves the right to amend or withdraw these offers at any time without notice. To be eligible for points you must access the partner site through the link provided in the application. GST, delivery costs and products that are returned do not contribute to the purchase amount that is eligible for points. These offers cannot be used on conjunction with any other offer. Excludes voucher codes, gift cards, cashback and coupon deals.
Gift Card value correct as at 31 May 2022 and subject to change without notice. Gift Cards or Vouchers are administered by Ascenda Australia Pty Ltd and are subject to the Ascenda Terms and Conditions. Requested Gift Cards are subject to separate terms and conditions made available at the time of requesting the Gift Card. Once points have been redeemed for a Gift Card, the Gift Card cannot be returned. Expiry dates will apply.
Welcome Bonus: Offer ends 31 May 2022. New Virgin Money Go Account customers will receive 20,000 bonus Virgin Money Points when they spend $100 or more in the first 30 days on their debit card (settled transactions, not pending) from account opening. Excludes direct debits and BPAY payments. For customers who open a Virgin Money Go Account jointly with another person, we will only allocate one lot of 20,000 bonus points and the points will be split and evenly allocated to both joint account holders of that account once the Criteria have been met. Virgin Money reserves the right to amend or withdraw this offer at any time without notice. Offer cannot be used in conjunction with any other offer. For further information on the Virgin Money Rewards Program refer to our terms and conditions.
Earn 5,000 bonus Virgin Money Points when you open your first Virgin Money Go Account before 31 August 2022 and meet the Welcome Bonus Criteria:
(1) Make at least one purchase which settles in that month (not pending) with your Virgin Money Go Account or make a direct debit or BPAY payment in the first 30 days from account opening; and
(2) you must a person who does not currently or has not previously held a Virgin Money Go Account or Virgin Money Grow SaverBy opening an a new Virgin Money Go Account and using the unique referral link that was shared by the referrer as part of the Refer a Friend program, and provided you meet the Welcome Bonus Criteria, the person who referred you may be eligible to earn a referral bonus of 5,000 Virgin Money Points. If you already have the Virgin Money app, you can open a new Go Account via the app and manually enter the referral code shared by the referrer.
For customers who open a Virgin Money Go Account jointly with another person under the Refer a Friend program, we will only award one lot of 20,000 bonus points and the points will be split and evenly allocated to both joint account holders of that account once the successful referral criteria have been met. This offer cannot be used in conjunction with any other offer codes. Virgin Money reserves the right to amend or withdraw this offer at any time without notice.
ATM access is free via the Redi Teller Network, Bank Of Queensland and the 4 major retail banks. Although Virgin Money doesn’t charge domestic ATM withdrawals fees, some financial institutions or independent ATM operators may charge fees for using their ATMs and there are fees for balance enquiries and international ATMs.
The Virgin Money Boost Saver Highest Variable Interest Rate is made up of a Base Rate of Interest 0.05% p.a. plus a Bonus Interest Rate of 1.45% p.a. when the Monthly Criteria are met (outlined in the full terms and conditions) on the Virgin Money Go Account in the previous month.
The Virgin Money Boost Saver Bonus Interest Rate applies up to the aggregate balance of $250,000 across all Boost Savers that are held in the same name. It is applicable for any month, where the Monthly Criteria were achieved on your Go Account in the immediately preceding month. The Monthly Criteria below must be made into a Virgin Money Go Account that is in the same name as your Boost Saver:
- If you are 25 years and older, deposit $2,000 or more into your Go Account from another financial institution (such as your salary), and make at least 5 debit card purchases, direct debit or BPAY payments in the previous month which settle in that month (not pending)
- If you are between 18 and 24 years, deposit $1,000 or more into your Go Account from another financial institution (such as your salary), and make at least 5 debit card purchases, direct debit or BPAY payments in the previous month which settle in that month (not pending)
- If you are between 14 - 17 years, no Monthly Criteria apply in order to earn the Bonus Interest Rate.Other Fees and Charges apply, refer to Deposit Account Limits, Fees and Charges
Offer ends 30 November 2021. To be eligible for this offer you must be an existing Virgin Money customer and a new Virgin Money Go Account customer. To qualify for this offer you must; apply for the Go Account via the landing page from this email (or if the application is submitted via the mobile app, by using the promo code GO305KINT); and make at least one purchase, direct debit or BPAY payment; which is settled (not pending) in the first 30 days from the opening of your Go Account. Gift Vouchers will be emailed to eligible customers in the week beginning 17 January 2022. For eligible customers who open a Virgin Money Go Account jointly with another person, a single Gift Voucher will be sent to the applicant who initiated the joint account. Virgin Money reserves the right to amend or withdraw this offer at any time, without notice, and it is not available in conjunction with any other offer except for our welcome bonus offer. For further information on the Virgin Money Rewards Program, refer to our terms and conditions at virginmoney.com.au. Menulog vouchers will be issued in three (3) $25 denominations. Full Partner Gift Voucher terms and conditions apply and can be viewed here
Offer ends 30 November 2021. To be eligible for this offer you must be an existing Virgin Money customer and a new Virgin Money Go Account customer. To qualify for this offer you must apply for the Go Account via the landing page from this email (or if the application is submitted via the mobile app, by using the promo code S4115KINT) and make at least one purchase, direct debit or BPAY payment; which is settled (not pending) in the first 30 days from the opening of your Go Account. For customers who open a Virgin Money Go Account jointly with another person, the points will be split and evenly allocated to both joint account holders of that account once the Monthly Criteria have been met. Virgin Money reserves the right to amend or withdraw this offer at anytime without notice and it is not available in conjunction with any other offer. For further information on the Virgin Money Rewards Program refer to our terms and conditions.
Offer ends 30 November 2021. To be eligible for this offer you must be an existing Virgin Money customer and a new Virgin Money Go Account customer. To qualify for this offer you must apply for the Go Account via the landing page from this email (or if the application is submitted via the mobile app, by using the promo code S4215KINT) and make at least one purchase, direct debit or BPAY payment; which is settled (not pending) in the first 30 days from the opening of your Go Account. For customers who open a Virgin Money Go Account jointly with another person, the points will be split and evenly allocated to both joint account holders of that account once the Monthly Criteria have been met. Virgin Money reserves the right to amend or withdraw this offer at anytime without notice and it cannot be used in conjuction with any other offer. For further information on the Virgin Money Rewards Program refer to our terms and conditions.
Redemption value is correct as at 14 October 2021 and subject to change without notice. Gift ift Cards or Vouchers are administered by Ascenda Australia Pty Ltd and are subject to the Ascenda Terms and Conditions. Requested Gift Cards are subject to separate terms and conditions made available at the time of requesting the Gift Card. Once points have been redeemed for a Gift Card, the Gift Card cannot be returned. Expiry dates will apply.
The Virgin Money Boost Saver highest Variable Interest Rate of 2.00% p.a. is made up of
- a Base Interest Rate of 0.05% p.a.;
- a Bonus Interest Rate of 1.45% p.a.; plus
- a Notice Interest Rate of 0.50% p.a. (Lock Saver Feature);
When the Lock Saver Feature is enabled and the Monthly Criteria are met on the Virgin Money Go Account in the previous month.
The Virgin Money Boost Saver Bonus Interest Rate applies up to the aggregate balance of $250,000 across all Boost Savers that are held in the same name. It is applicable for any month, where the Monthly Criteria were achieved on your Go Account in the immediately preceding month. The Monthly Criteria below must be made into a Virgin Money Go Account that is in the same name as your Boost Saver:
- If you are 25 years and older, deposit $2,000 or more into your Go Account from another financial institution (such as your salary), and make at least 5 debit card purchases, direct debit or BPAY payments in the previous month which settle in that month (not pending)
- If you are between 18 and 24 years, deposit $1,000 or more into your Go Account from another financial institution (such as your salary), and make at least 5 debit card purchases, direct debit or BPAY payments in the previous month which settle in that month (not pending)
- If you are between 14 - 17 years, no Monthly Criteria apply in order to earn the Bonus Interest Rate.For more information visit the Rates & Fees section.
The Virgin Money Grow Saver highest Variable Interest Rate of 1.50% p.a. is made up of
- a Base Interest Rate of 0.05% p.a.;
- a Bonus Interest Rate of 0.95% p.a.; plus
- a Notice Interest Rate of 0.50% p.a (Lock Saver Feature).;
when the Lock Saver Feature is enabled and the Bonus Interest Rate is unlocked for any calendar month where the below criteria are met during that month:
- Make at least 1 deposit into your Grow Saver; and
- Make no more than 1 withdrawal (including any internal transfers or Pay Someone transfers) out of your Grow SaverFor more information visit the Rates & Fees section.