Important information

As more news about Virgin Australia becomes available, it’s our priority to keep you updated about the Virgin Australia related flight benefits on your Virgin Australia Velocity Card.

After a temporary pause, we’re pleased to let you know eligible customers are now able to redeem the annual $129 Virgin Australia Gift Voucher benefit attached to their card.

Virgin Australia has implemented a new process for issuing the $129 Virgin Australia Gift Vouchers. Under this new process, from 08 July 2020 all Virgin Australia Gift Vouchers requested will be provided in the form of a $129 credit in a Virgin Australia Travel Bank account.

Although the way you receive the benefit has changed, you’re still able to use the $129 travel credit towards booking Virgin Australia flights or selected Virgin Australia Holiday packages.

For more information about the Virgin Australia Travel Bank and how to use your $129 credit please refer to the “How To Guide” and the Virgin Australia Gift Voucher Benefit Terms & Conditions for further details. 

Request your annual $129 Gift Voucher

For Virgin Australia Velocity High Flyer cardholders, we are pleased to advise that any Lounge passes that expired after 1 March 2020, or are due to expire in 2020, have been extended to 31 December 2020.

Thank you for your continued support. We will continue to work with Virgin Australia and keep you informed of any changes on how we deliver this benefit.

Exclusive Annual Flight Benefits Available

  Virgin Australia Velocity High Flyer Card Virgin Australia Velocity Flyer Card
$129 Virgin Australia Gift Voucher17    
Two Single Entry Virgin Australia domestic Lounge passes33    

Now you're flying ‐ enjoy a $129 Virgin Australia Gift Voucher, each year17.

To unlock your benefit, simply make a retail purchase in the 2 months prior to requesting your voucher. Use your Virgin Australia Gift Voucher, provided as a Virgin Australia Travel Bank credit, when booking Virgin Australia flights on any fare type (including sale fares) or selected Virgin Australia Holiday packages. You can redeem your voucher any time within 12 months of the issue date.

Here’s how you can take advantage of this great offer:

Check that you're eligible for the offer

  • You’re a primary Virgin Australia Velocity Flyer or High Flyer cardholder.
  • Your credit card has been activated.
  • 30 days has passed since your card approval date, or since your card approval anniversary date.
  • You’ve made at least one retail purchase on your card in the 2 months prior to requesting your voucher.
  • Your account is not in default or temporarily blocked.
  • You have not successfully requested a Gift Voucher in this anniversary period.

Ensure your details are up to date

  • Before you request your voucher, it’s important that the details you enter at the time of claiming it match the details in your credit card customer account.
  • If your details are not correct, your voucher request may be delayed while Velocity Frequent Flyer attempt to contact you to verify your information.
  • You can check or update your details by logging into Virgin Money Online or by calling the Customer Care Team on 13 37 39. If you change your details you will need to allow 10 days for the changes to take affect before you can request your Gift Voucher.

Request your Virgin Australia gift voucher

  • If you’re eligible and ready to request your voucher, simply go to virginmoney.com.au/giftvoucher to complete the request form.
  • You’ll receive an email from Virgin Australia to the email address connected to your Velocity account, that contains your Travel Bank account number and confirmation of the $129 credit within 10 business days.
  • If you do not already have a Virgin Australia Travel Bank account one will be set up for you. You will receive an email outlining your Travel Bank account number and login details. 
  • Book flights online at virginaustralia.com.au or call the Virgin Australia Guest Contact Centre on 13 67 89 (fees apply to phone bookings).
  • Book holiday packages by calling Virgin Australia Holidays’ on 13 15 16.
  • During the booking process, you will see the option to select Travel Bank as your payment type. You will be able to manually enter the credit amount you would like to put towards the booking total.
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Relax ‐ with two complimentary Virgin Australia domestic Lounge passes, each year33

Virgin Australia Velocity High Flyer Card customers are able to relax and enjoy some time out before your flight with two complimentary Single Entry Virgin Australia domestic Lounge passes. These passes will automatically appear in your Velocity account as an anniversary present from us each year (on the month you were originally approved for the card) and are valid until your next card anniversary.

Here’s how you can take advantage of this great offer:

Find your Lounge passes

Each year after your card anniversary date, Virgin Australia Velocity High Flyer Card customers will have two complimentary Single Entry Virgin Australia domestic Lounge passes added to your online Velocity account. Here’s a screenshot of where you will see them within your Velocity account:

Lounge pass

Using your complimentary Lounge passes

Simply arrive at a domestic Virgin Australia Lounge and have your Velocity Membership Number AND boarding pass handy. The team at the Lounge will quickly check your details and you’ll be able to relax until your flight.

Lounge pass

Check out the Terms & Conditions for full details.

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