Report a Fraud or Scam | Virgin Money

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Unrecognised Transaction

Sometimes a business, such as your favourite restaurant, can trade under a different name to what appears on your statement. Look up the merchant’s name to help identify the purchase. Also consider that the date on your Internet Banking is the ‘settled date’, which may be a few days after you originally made the purchase.

If you still don't recognise the transaction, call our Customer Contact Centre team immediately on 13 81 51.

Lost or Stolen Card

If your card has been lost or stolen, call our Customer Contact Centre team immediately on 13 81 51. We can assist you with placing a block on your card.

If there is a chance you might find the card, we can temporarily block the card while you look for it. Otherwise, we can help arrange a new replacement card for you.

Phishing

If you have received a phishing text message, email or phone call and provided personal information or bank details, call our Customer Contact Centre team immediately on 13 81 51.

If you received a Virgin Money branded phishing text message, email or phone call, but did not provide personal information or bank details, please let us know via email at financialcrimes@boq.com.au.

Report a Scam

Scam funds move quickly. If you are concerned you have fallen victim to a scam, please contact us straight away. We assist customers who have been scammed every day. Please act fast, call us, and we can try to help you recover your funds.

Call our Customer Contact Centre team immediately on 13 81 51.

Information is current as at 23 February 2021 and is subject to change.

Home Loans: Virgin Money (Australia) Pty Limited ABN 75 103 478 897 promotes and distributes the companion account and the home loans as the authorised representative and credit representative of the issuer and credit provider, Bank of Queensland Limited ABN 32 009 656 740, Australian Credit Licence/AFSL 244 616 (the 'Lender').

The Lender's standard credit assessment criteria apply. Interest rates quoted are indicative only, and are subject to change without notice. See fees and charges that may be payable.

Canstar: The Virgin Money Reward Me - Owner Occupied Var 80 has been awarded CANSTAR's 5-Star Rating for Outstanding Value Home Loans - Variable Home Loan - Owner Occupied on the 29th March 2017. Refer to the 2017 CANSTAR Home Loan Star Ratings results available here for further details.

Insurances: Virgin Car Insurance, Virgin Home and Contents Insurance, Virgin Travel Insurance, Virgin Income Protection and Virgin Life Insurance are promoted by Virgin Money (Australia) Pty Limited (“Virgin Money”) as the Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869. Car, Home and Contents: Auto & General Services Pty Ltd (ABN 61 003 617 909; AFSL 241411) arranges the insurance on behalf of the product issuer, Auto & General Insurance Company Limited (ABN 42 111 586 353; AFSL 285571). Travel: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance on behalf of the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. If you purchase a travel insurance policy, Virgin Money receives a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product. Income Protection Insurance and Life Insurance: is distributed by TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649 issues the Involuntary Unemployment Cover. All other benefits insured by TAL Life Limited ABN 70 050 109 450 AFSL 237848. If you purchase an insurance policy, Virgin Money (Australia) Pty Limited receives a commission which is a percentage of your premium. For further details see the relevant Financial Services Guide and Product Disclosure Statement.

Information on our insurance products is of a general nature only and does not take into account your personal financial situation, needs or objectives. For this reason, you should consider the appropriateness of this information, having regard to your personal financial situation, needs and objectives as well as the Product Disclosure Statement and Financial Services Guide before deciding whether to buy or to continue to hold this product.

Credit Cards: Virgin Money Australia, a division of Bank of Queensland Limited ABN 32 009 656 740, Australian Credit Licence 244616 (“BOQ”), promotes and distributes the Virgin Money Credit Cards ("Credit Cards"). National Australia Bank Limited ABN 12 004 044 937 Australian Credit Licence 230686 (“NAB”) is the credit provider and issuer of the Credit Cards. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the Credit Cards. All interest rates shown are variable. Applicants must be at least 18 years of age to apply for a credit card. Permanent residents must earn at least $25,000 p.a. for the Virgin Money No Annual Fee Card, $35,000 p.a. for the Virgin Money Low Rate Card and Virgin Australia Velocity Flyer Card or $75,000 p.a. for the Virgin Australia Velocity High Flyer Card. Approval is subject to NAB’s credit criteria.

BOQ does not and will not guarantee or otherwise support NAB’s obligations under the contracts or agreements connected with the Credit Cards and NAB will not guarantee or otherwise support BOQ's obligations under the home loans.

Virgin Money's exclusive home loan offers cannot be combined with other Virgin Money credit card or Virgin insurance offers and do not apply to any renewal offers of insurance. Virgin Money reserves the right to change or withdraw these exclusive offers at any time without notice.

Terms & conditions
1. Offer available while stocks last and limited to one case per household. Valid for new Virgin Wines customers only. Cannot be used in conjunction with any other Virgin Wines offer. $138 savings and free delivery applies to mixed case only – worth $258. RRP of the reds case is $ 249 with savings of $129. RRP of the whites case is $251.97 with savings of $131.97. RRP is as provided by the wineries at time of printing this offer. If a wine becomes unavailable, a similar wine of equal or greater value will be supplied. If you are unhappy with the substitute you can request a refund. Wine chiller bag is available until sold out. All wines are covered by our guarantee - If you don’t like a wine for any reason Virgin Wines will refund you in accordance with our terms and arrange to collect the wine at our cost. No sale contract is formed, and your order is not accepted until we dispatch the product(s) to you. You must be 18 years of age or over to order wine from this site. Wine will not be delivered to persons under the age of 18 years. We do not deliver to parcel lockers and unfortunately, due to rising delivery costs and current liquor laws we are unable to deliver to the Northern Territory. Most orders are fulfilled within a week, but please allow a few extra days if you live in a remote area. Our full terms and Conditions of sale apply to this offer and are available here: www.virginwines.com.au/terms or call us on 1300 712 870. © 2021 Wine People Pty Ltd. LIQP770016550. Level 2, 407 Elizabeth Street, Surry Hills, NSW 2010. All rights reserved.
2. Standard 12 month membership prices start from $1,872 (more information on memberships is available on Virgin Active’s website). Partner terms and condition apply. To view terms and conditions relating to this corporate offer, and Virgin Active’s standard 12 month membership terms, click here.