Contact Us - Travel Insurance
Across the equator or closer to home? We’re there for you at any hour.
This page gives you all the contact info you need for Virgin Travel Insurance. If you're here after hours and need some help, visit our FAQs section.
|Have a question about your policy?|
|Our Customer Care Team is available
Mon to Fri 8am to 7pm, Sat 8am to 5pm (Sydney time)
|1800 134 419|
|Manage your policy online 24/7||Virgin Insurance Hub|
|Send us an email||VirginMoneyAustralia@allianz-assistance.com.au|
|Need emergency help overseas?|
If you need emergency assistance while travelling, call us any time – 24 hours, 7 days.
If you're in one of the countries listed on our emergency contact list, simply dial the number shown for that country.
|For all other countries, dial reverse charge (collect) via the local operator||dial reverse charge (collect)
+61 7 3305 7499
|Need to make a claim?|
|Manage your policy online 24 hours a day, 7 days a week||Virgin Insurance Hub|
|Our Claims Team is available
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)
|Online Claims form
Please have your policy number handy
|Submit your claim|
|To post supporting documents||Virgin Travel Insurance
PO Box 162
Toowong QLD 4066
|To fax supporting documents||+61 7 3305 7028|
|Complaints relating to your Travel Insurance|
|Would you like to lodge a complaint?||How to lodge a complaint relating to your Virgin Travel Insurance|