Contact Us - Travel Insurance

Across the equator or closer to home? We’re there for you at any hour.

This page gives you all the contact info you need for Virgin Travel Insurance. If you're here after hours and need some help, visit our FAQs section.

Increased customer enquiries

We’re currently experiencing an increased volume of customer enquiries. This may cause a longer than usual wait time. Please refer to our website for updated Travel Alerts.

Need Travel Insurance?

Buy Virgin Travel Insurance over the phone
Mon to Fri 8am to 7pm, Sat 8am to 5pm (Sydney time)

1800 134 419
If you have a Pre-existing Medical Condition, speak to one of our specialists.

1800 134 419

Press 1 then 3

Have a question about your policy?
Our Customer Care Team is available
Mon to Fri 8am to 7pm, Sat 8am to 5pm (Sydney time)
1800 134 419
Manage your policy online 24/7 Virgin Insurance Hub
Send us an email
Need emergency help overseas?

If you need emergency assistance while travelling, call us any time – 24 hours, 7 days.

If you're in one of the countries listed on our emergency contact list, simply dial the number shown for that country.

View our list of emergency contact numbers by country

For all other countries,  dial reverse charge (collect) via the local operator  dial reverse charge (collect)
+61 7 3305 7499
Need to make a claim?
Manage your policy online 24 hours a day, 7 days a week Virgin Insurance Hub
Our Claims Team is available
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)

1800 134 419

Press 2

Online Claims form
Please have your policy number handy
Submit your claim
To post supporting documents Virgin Travel Insurance
PO Box 162
Toowong QLD 4066
To fax supporting documents +61 7 3305 7028
Complaints relating to your Travel Insurance
Would you like to lodge a complaint? How to lodge a complaint relating to your Virgin Travel Insurance