What is Virgin Money Rewards?

Virgin Money Rewards is a loyalty program that lets you earn points by using your Virgin Money products and then redeem those points for a variety of rewards. It’s designed to make your everyday banking more rewarding.

Whenever you spend or save with an eligible Virgin Money account (like certain cards, accounts, or loans), you’ll accumulate Virgin Money Points. You can later use these points for things like cashback into your bank account, gift cards, or even convert them into travel loyalty points. It’s a simple way of rewarding you for the banking you already do, every day.

How do I join Virgin Money Rewards?

Good news – there’s no separate sign-up form or fee to join. If you open any Virgin Money account that is eligible for the Rewards Program, you’ll be automatically enrolled in Virgin Money Rewards. This means as soon as you’re a customer with an eligible product, you can start earning points straight away. Just download and log in to the Virgin Money mobile app to see your Rewards dashboard. In short, simply being a Virgin Money customer (with an eligible account) is all it takes to join the program.

 Which accounts are eligible for Virgin Money Rewards?

You get access to Virgin Money Rewards by holding one of the eligible Virgin Money products. These include:

• Virgin Money Go Account (with Boost Saver) – our everyday transaction account bundle.

• Virgin Money Credit Cards – such as the Virgin Money Anytime Rewards Credit Card, Low-Rate Card, or No Annual Fee Card.

• Virgin Money Home Loans – specifically the Virgin Money Lite Home Loan and Loaded Home Loan.

If you have any of the above accounts or cards, you’re automatically part of Virgin Money Rewards and can earn points. (Note: Older Virgin Money credit cards like the Flyer and Highflyer earn Velocity Points directly and are separate from Virgin Money Rewards.)

How do I earn Virgin Money Reward Points?

You earn Virgin Money Points by using your eligible Virgin Money accounts in your everyday life. For example, when you make a settled purchase with your Virgin Money Go transaction account (using your debit card, BPAY, or direct debit), you’ll earn points for that transaction. Likewise, every time you spend on an eligible Virgin Money credit card, you’ll earn points for each dollar spent on purchases. Even our home loans reward you – with Bonus Points when your loan settles and monthly points as you keep your loan in good standing. The points you earn are automatically added to your Rewards balance, which you can track in the Virgin Money app. In short, the more you bank with Virgin Money, the more points you can rack up.

Is Virgin Money Rewards the same as Velocity Frequent Flyer?

Not exactly – Virgin Money Rewards is a separate program, but it gives you the freedom to convert points to Velocity. With Virgin Money Rewards, you earn Virgin Money Points (not Velocity Points) on your spending. These points are flexible: if you love Velocity Frequent Flyer, you can redeem your Virgin Money Points for Velocity Points at any time through the Virgin Money app. On the other hand, if you’d prefer cash back or other rewards, you have those options too. In summary, Virgin Money Rewards is independent of Velocity, but it complements it by allowing you to transfer your points to Velocity (or other travel partners) whenever you want, while also offering non-travel rewards like cashback.

What can I redeem my Reward Points for?

You have a range of rewarding options to use your points, so you can choose what suits you best. For example, you can redeem points for cashback, getting a cash credit into your Virgin Money account. You can also swap points for digital gift cards from popular retailers, letting you shop on us. If travel is your goal, you’re able to transfer points to travel loyalty programs such as Velocity Frequent Flyer (or other partners like hotel and airline programs) – turning your points into flights or hotel stays. There’s even a “Pay with Points” feature that lets you use points to pay off recent purchases you’ve made on your Virgin Money account. All these redemption options are available through the Virgin Money app’s Rewards section, giving you flexibility to use your points your way.

Do Virgin Money Points expire?

Virgin Money Points do not expire as long as you remain an active customer and keep your rewards balance active. This means if you have an open eligible Virgin Money account and you earn or redeem at least some points within a 24-month period, your points will stay alive - there’s no fixed “use-by” date. If you stop using the program (for instance, no points earned or spent for two years), then your points will expire after 2 years of inactivity. Also, if you close all your Virgin Money accounts, any remaining points will expire 3 months after closure (during that 3-month window you’ll still be able to redeem them, for example by converting to a gift card). In short, keep your account active and engage with your points now and then, and they won’t expire.

How do I use the Virgin Money app for Rewards?

The Virgin Money mobile app is your go-to place to access and manage Virgin Money Rewards. Once logged in, just tap on the “Rewards” tab in the app. There you’ll instantly see your points balance and any current offers. Through the app’s Rewards hub, you can track all your earned points and redemptions (under “My Points Activity”), so you always know where your points came from and where they went. The app is also where you redeem your points – whether you want to convert points to cash, claim a gift card, transfer to Velocity, or use any other reward option. Everything is self-serve and neatly organised in the app for your convenience. If you’re new to Virgin Money, download the app from the App Store or Google Play, log in, and your Rewards will be front and centre.

Are there ways to earn Bonus Points or get special offers?

Yes, beyond the standard points you earn on everyday banking, Virgin Money Rewards also provides plenty of opportunities to boost your points balance with bonuses. Keep an eye on the Virgin Money app for personalised partner offers – these are special deals with our partner brands where you can earn extra points (for example, spending at a certain retailer might give you Bonus Points). We also run promotional offers from time to time, such as welcome Bonus Points for opening a new account or limited-time challenges (e.g. earning a set amount of points if you meet a spending goal). Even booking hotels through the Virgin Money app can earn you Bonus Points. These offers are updated regularly in the app’s Rewards section, so check in often to take advantage of any Bonus Point opportunities. They’re a great way to fast-track your points earning.

What if I have questions or need help with my Virgin Money Rewards?

We’re here to help. If you have any questions, issues, or need support with Virgin Money Rewards, you have a few options. First, you can find detailed information and FAQs in the Virgin Money app and on our website (just like this FAQ section). If you need personal assistance, you can contact the Virgin Money customer care team - for example, via phone or through the app’s secure messaging/chat feature. They’ll be able to help with any Rewards-related queries, such as missing points or difficulties redeeming. Also, don’t hesitate to reach out via our official customer support channels if something isn’t clear. We want to ensure you get the most out of Virgin Money Rewards, and we’re always ready to assist you.