A guide to claims during Cyclone Alfred
Our team is working hard to support every customer who makes a claim during this significant event. Where events affect a lot of people, the demand on our claims team is increased and can lead to delays.
While the claims process may take a little longer, we are committed to supporting you throughout your claim.
Make a home insurance claim Make a car insurance claim
Useful links
The following links are not exhaustive; please also check other sources for information.
Queensland
ABC Emergency | Severe weather and natural disaster alerts and warnings for Queensland. |
BOM | Bureau of Meteorology’s Queensland weather and warnings. |
Disaster Management | Queensland Fire and Emergency Services website, including the latest emergency alerts. |
Get Ready Queensland | Queensland Government website devoted to improving community preparedness for natural disasters. |
New South Wales
ABC Emergency | Severe weather and natural disaster alerts and warnings for NSW. |
BOM | Bureau of Meteorology’s NSW weather and warnings. |
Office of Emergency Management | OEM leads the state’s response to and recovery from natural disasters. |
Emergency Assistance action plan
Emergency Repairs
If you require immediate support, we can arrange a 'make safe' and complete temporary repairs to your property. The purpose of a ‘make safe’ is to reduce the amount of risk to those inside the home and prevent further damage to the home itself.
What is a ‘Make Safe’?
If you experience a major emergency (like a storm, flood, or fire) and your home requires urgent attention, our team can organise a ‘make safe’.
The purpose of a ‘make safe’ is to reduce the amount of risk to those inside the home and prevent further damage to the home itself.
If you require immediate support, we can arrange a 'make safe' and complete temporary repairs to your property.
Urgent financial need
If you need urgent financial assistance, please let us know. We may be able to fast track your claim or make an advance payment within five business days of you demonstrating your urgent financial need. Any advance payment may be deducted from the total value of your claim.
Professional support
Recovering from a claim event can take time and you don’t have to do it alone. There are free, independent, and professional organisations (many available 24/7) who can offer support.
For more information on support services available please see Auto & General Customer Assistance page.
Flood and Rain Affected Areas
Your safety is the top priority, so when you can safely access your property, we’ll be here to help.