Important information

The Australian Department of Foreign Affairs and Trade (DFAT) has upgraded their travel advice to Do Not Travel (Level 4) for all overseas destinations, as well as implementing domestic travel restrictions.  In light of this, unfortunately we will no longer issue new travel insurance policies, effective 25 March 2020. Of course, we will closely monitor this situation and we hope to support you with your travel again soon. We’re here for you, so please check back regularly for trips planned for a later date.

Your safety while travelling on your adventure is important, just like making sure your insurance policy is valid when you embark on your adventure.

To ensure your policy is valid whilst travelling, we've pulled an up-to-date list of countries the Department of Foreign Affairs and Trade (DFAT) consider as "Do not travel" & "Reconsider your travel" – this is provided via the Smartraveller website.

It's important to keep up-to-date with this page and the Smartraveller website. If the country you intend to visit is on this list, your travel insurance policy may not be valid.

As of 4 March 2020, this event continues to affect travellers.
Chinese authorities have identified an outbreak of a new type of Novel coronavirus (COVID-19), (“Coronavirus”) originating in Wuhan City in Hubei Province. Coronavirus has tragically resulted in the loss of life.

On 30 January 2020, the World Health Organisation (WHO) declared Coronavirus a public health emergency of international concern.

We would like to advise all travellers to exercise a high degree of caution, closely watch local media and emergency services and Department of Foreign Affairs and Trade (DFAT) smart traveller website. If you have travelled to an affected area and have developed symptoms of respiratory illness, seek medical attention urgently.

If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so.

  • If you have been affected as a result of Coronavirus and require medical assistance, please contact our Emergency Assistance team on +61 7 3305 7499

On 12 January 2020, the Taal Volcano in the Philippines erupted causing an ash cloud which has drifted across the Philippines. This has resulted in people evacuating the affected area and the temporary closure of Manila International airport. If you have been affected as a result of events in the Philippines and require medical assistance, please contact our Emergency Assistance team on +61 7 3305 7499.

Speak to your local operator and ask to be put through reverse charge to +61 7 3305 7499.

Click here for more information on current travel alerts and understand the impact on your insurance.

Do Not Travel
Country Date of Issue
Afghanistan 23 Jun 2022
Venezuela 21 Jun 2022
Myanmar 21 Jun 2022
Mali 17 Jun 2022
Iraq 06 Jun 2022
Belarus 26 May 2022
Central African Republic 24 May 2022
Ukraine 24 May 2022
Burkina Faso 23 May 2022
Russia 22 Apr 2022
Iran 05 Apr 2022
Yemen 21 Mar 2022
Syria 08 Dec 2021
Somalia 02 Dec 2021
South Sudan 28 Oct 2021
Niger 28 Oct 2021
Libya 28 Oct 2021
Chad 28 Oct 2021
North Korea (Democratic People's Republic of Korea) 28 Oct 2021
Reconsider Your Need to Travel
Country Date of Issue
Ecuador 29 Jun 2022
Papua New Guinea 28 Jun 2022
Pakistan 23 Jun 2022
Colombia 20 Jun 2022
Sudan 15 Jun 2022
Saudi Arabia 15 Jun 2022
Tunisia 14 Jun 2022
Samoa 07 Jun 2022
Solomon Islands 06 Jun 2022
Tonga 02 Jun 2022
Sri Lanka 27 May 2022
Democratic Republic of the Congo 24 May 2022
Brazil 18 May 2022
Nigeria 16 May 2022
El Salvador 13 May 2022
Dominican Republic 12 May 2022
Armenia 09 May 2022
Moldova 28 Apr 2022
Lebanon 20 Apr 2022
Madagascar 14 Apr 2022
Ethiopia 05 Apr 2022
Mexico 29 Mar 2022
Guatemala 18 Mar 2022
Cuba 18 Feb 2022
Egypt 27 Jan 2022
Honduras 14 Jan 2022
Haiti 12 Jan 2022
Guam 23 Dec 2021
Panama 28 Oct 2021
Costa Rica 28 Oct 2021
Mauritania 28 Oct 2021
Eritrea 28 Oct 2021
Turkmenistan 28 Oct 2021
Burundi 28 Oct 2021
Algeria 28 Oct 2021
Nicaragua 28 Oct 2021
High Degree of Caution

Travel alerts are currently not available. Please visit the Smart Traveller website for more information.


Please note: there are exclusions applicable to claims arising from travelling against Government advice, warning and/or mass media statements. To find out more, see the General Exclusions section of the PDS.

Visit the Smart Traveller site for more information

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