Latest travel alerts

As of 4 March 2020, this event continues to affect travellers.
Chinese authorities have identified an outbreak of a new type of Novel coronavirus (COVID-19), (“Coronavirus”) originating in Wuhan City in Hubei Province. Coronavirus has tragically resulted in the loss of life.

On 30 January 2020, the World Health Organisation (WHO) declared Coronavirus a public health emergency of international concern.

We would like to advise all travellers to exercise a high degree of caution, closely watch local media and emergency services and Department of Foreign Affairs and Trade (DFAT) smart traveller website. If you have travelled to an affected area and have developed symptoms of respiratory illness, seek medical attention urgently.

If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so.

• If you have been affected as a result of Coronavirus and require medical assistance, please contact our Emergency Assistance team on +61 7 3305 7499

On 12 January 2020, the Taal Volcano in the Philippines erupted causing an ash cloud which has drifted across the Philippines. This has resulted in people evacuating the affected area and the temporary closure of Manila International airport. If you have been affected as a result of events in the Philippines and require medical assistance, please contact our Emergency Assistance team on +61 7 3305 7499.