Important information
The Australian Department of Foreign Affairs and Trade (DFAT) has upgraded their travel advice to Do Not Travel (Level 4) for all overseas destinations, as well as implementing domestic travel restrictions. In light of this, unfortunately we will no longer issue new travel insurance policies, effective 25 March 2020. Of course, we will closely monitor this situation and we hope to support you with your travel again soon. We’re here for you, so please check back regularly for trips planned for a later date.
Your safety while travelling on your adventure is important, just like making sure your insurance policy is valid when you embark on your adventure.
To ensure your policy is valid whilst travelling, we've pulled an up-to-date list of countries the Department of Foreign Affairs and Trade (DFAT) consider as "Do not travel" & "Reconsider your travel" – this is provided via the Smartraveller website.
It's important to keep up-to-date with this page and the Smartraveller website. If the country you intend to visit is on this list, your travel insurance policy may not be valid.
As of 4 March 2020, this event continues to affect travellers.
Chinese authorities have identified an outbreak of a new type of Novel coronavirus (COVID-19), (“Coronavirus”) originating in Wuhan City in Hubei Province. Coronavirus has tragically resulted in the loss of life.
On 30 January 2020, the World Health Organisation (WHO) declared Coronavirus a public health emergency of international concern.
We would like to advise all travellers to exercise a high degree of caution, closely watch local media and emergency services and Department of Foreign Affairs and Trade (DFAT) smart traveller website. If you have travelled to an affected area and have developed symptoms of respiratory illness, seek medical attention urgently.
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so.
- If you have been affected as a result of Coronavirus and require medical assistance, please contact our Emergency Assistance team on +61 7 3305 7499
On 12 January 2020, the Taal Volcano in the Philippines erupted causing an ash cloud which has drifted across the Philippines. This has resulted in people evacuating the affected area and the temporary closure of Manila International airport. If you have been affected as a result of events in the Philippines and require medical assistance, please contact our Emergency Assistance team on +61 7 3305 7499.
Speak to your local operator and ask to be put through reverse charge to +61 7 3305 7499.
Click here for more information on current travel alerts and understand the impact on your insurance.
Please note: there are exclusions applicable to claims arising from travelling against Government advice, warning and/or mass media statements. To find out more, see the General Exclusions section of the PDS.
Visit the Smart Traveller site for more information