Important information

The Australian Department of Foreign Affairs and Trade (DFAT) has upgraded their travel advice to Do Not Travel (Level 4) for all overseas destinations, as well as implementing domestic travel restrictions. In light of this, unfortunately we will no longer issue new travel insurance policies, effective 25 March 2020. Of course, we will closely monitor this situation and we hope to support you with your travel again soon.

If you purchased travel insurance from 18 March – 31 March AND haven’t travelled or otherwise utilised your policy you may eligible for a full refund on your Travel Insurance policy. Please refer to our FAQs for more information.

We’re here for you, so please check back regularly for trips planned for a later date.


If you’re sailing off into the sunset, be sure to board with our Cruise Pack. We can help provide cover if things go wrong while cruising.

Our Cruise Pack provides extra benefits for your cruise and can be purchased with our Comprehensive, Domestic and Multi-Trip Plans by paying an additional premium when you buy your policy. It includes the benefits listed below. You cannot purchase sections of the Cruise Pack individually.

Here’s a summary of some inclusions and exclusions of our Cruise Pack. For full details, please read the Product Disclosure Statement (PDS). Please also note that to be eligible to add this Pack, you must be aged 74 years or under at the time the policy is issued.

What's covered?
Benefit Single Limit
Medical cover while cruising
(includes emergency dental expenses resulting from an injury)
unlimited7 & 8
Emergency Dental Expenses (per person)
(for the relief of sudden and acute pain to sound and natural teeth)
Evacuation cover - ship to shore unlimited7 & 8
Cabin confinement $5008
($50 per day)
Pre-paid shore excursion cancellation $1,000
Formal cruise attire lost or damaged $1,0008
Formal cruise attire delayed $250
Marine Rescue Diversion $5008
($100 per day)
Funeral expenses incurred overseas or the cost of bringing your remains
back to your home (per person)

Important information

This is a summary only of the cover provided under the policy. Terms, conditions, limits and exclusions apply as set out in the PDS. All costs and expenses claimed must be reasonable. We will only pay for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened. You do not have cover under certain sections while travelling in Australia. Please refer to the Product Disclosure Statement for full details. In particular, please read the Pre-existing Medical Conditions section.

6  You do not have cover under these sections while travelling in Australia.

Where used, the term 'Unlimited' only means there is no capped dollar sum insured.

Sub-limits apply to particular types of losses or claims

If you have a Virgin Australia Velocity High Flyer card, you may already have travel insurance for international travel. Find out more or read the PDS.

What's not covered?

Because you’re off on a cruise – not a ski trip, you need to make sure you have specific cover. It makes sense, after all. Put simply, most travel insurance policies generally won’t cover you for claims relating to travel on cruise vessels unless you’ve bought a Cruise Pack.

You also need to be aware that if you make a claim in relation to any of the following, it won’t be covered by us:

  • If you’re ill and don’t promptly follow the medical advice we’ve obtained, no subsequent medical, hospital or evacuation expenses will be covered.
  • If your formal cruise-wear loss or damage was left unsupervised in public or sent unaccompanied by you.
  • In a Marine Rescue Diversion, if the cruise vessel diverts from its scheduled course for any reason other than to carry out a marine rescue.

Please note that other general exclusions also apply. You can find out all about them in our PDS.